Remote B2B Customer Happiness Specialist

Clara; Bogotá ciudad; Teletrabalho; COP 39 060 000 - 61 380 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options (ESOP)

Annual learning budget

Multilingual working environment

Resumo da oferta

Clara is seeking a Customer Happiness Associate to support our growing base of B2B customers in Colombia. You will own complex issue resolution, interact with customers via email, chat, and phone, and reflect Clara's commitment to excellence.

This remote-first role lets you work from home, with occasional in-person team moments. The ideal candidate has 2+ years in customer support, strong Spanish, solid English, and experience with Zendesk, HubSpot, and Google Drive.

Qualificações

• At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles.
• Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup.
• Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM).
• Intermediate English proficiency and full professional fluency in Spanish.
• Strong attention to detail and a high-quality bar for service excellence.
• A calm, empathetic communicator who thrives in dynamic, high-volume environments.
• Comfortable managing multiple tickets or cases simultaneously.

Responsabilidades

• Resolve escalated support issues through email, chat, and phone with empathy and precision.
• Proactively investigate customer problems and document findings clearly in internal tools.
• Provide follow-up support to ensure complete resolution and satisfaction.
• Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.
• Identify trends in customer feedback and propose improvements to product or process.
• Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
• Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.

Conhecimentos

Customer support

B2B experience

Fintech domain knowledge

Spanish fluency

English proficiency (intermediate)

Attention to detail

Empathetic communication

Ferramentas

Google Drive

Zendesk

HubSpot

Descrição da oferta de emprego

Clara is seeking a Customer Happiness Associate to support our growing base of B2B customers in Colombia. You will own complex issue resolution, interact with customers via email, chat, and phone, and reflect Clara's commitment to excellence.

This remote-first role lets you work from home, with occasional in-person team moments. The ideal candidate has 2+ years in customer support, strong Spanish, solid English, and experience with Zendesk, HubSpot, and Google Drive.