Remote Customer Success Manager — Drive Adoption & Growth

Talent Sam; Norte; A distancia; COP 42.000.000 - 68.000.000; Jornada completa

Descripción de la vacante

Talent Sam is seeking a dedicated Customer Success Manager to build strong client relationships, ensure satisfaction, and drive product adoption in a fully remote setting.

You will serve as the primary point of contact for assigned accounts, proactively address customer needs, identify growth opportunities, and collaborate with internal teams to deliver an outstanding customer experience across a SaaS portfolio.

Formación

• 2+ years in customer-facing roles (Customer Success, Account Manager, or similar).
• Excellent verbal and written English communication.
• Experience managing customer relationships and ensuring satisfaction.
• Experience onboarding new customers and driving product adoption.
• Familiarity with CRM platforms (HubSpot, Salesforce) and remote collaboration.

Responsabilidades

• Build and maintain strong client relationships to ensure satisfaction.
• Serve as the primary contact for assigned accounts and address customer needs.
• Identify growth opportunities and support long-term customer success.
• Collaborate with internal teams (sales, product, support) to deliver outstanding experience.
• Drive product adoption and monitor customer health in a remote environment.

Conocimientos

Communication

Relationship-building

Organizational skills

Problem-solving

Remote work

English proficiency

Herramientas

HubSpot

Salesforce

Descripción del empleo

Talent Sam is seeking a dedicated Customer Success Manager to build strong client relationships, ensure satisfaction, and drive product adoption in a fully remote setting.

You will serve as the primary point of contact for assigned accounts, proactively address customer needs, identify growth opportunities, and collaborate with internal teams to deliver an outstanding customer experience across a SaaS portfolio.