Remote Customer Success Engineer (AI SaaS)

Obsidian; Bogotá; A distancia; COP 104.803.493 - 174.672.489; Jornada completa

Descripción de la vacante

Obsidian is seeking a remote Technical Support Specialist to assist users efficiently on our platform. This position involves investigating technical issues and maintaining a positive experience for our users. You will work directly with our engineering team to address user-reported bugs and communicate effectively with our clients.

The ideal candidate should have a solid background in debugging web applications, experience with AI systems, and excellent communication skills. A degree in Computer Science or a related field is preferred.

This remote role requires working 6 days a week with substantial overlap with Pacific Time hours.

Formación

• Ability to debug web applications with modern frameworks.
• Experience in supporting customers on web applications.
• Comfortable with AI systems and understanding model outputs.

Responsabilidades

• Investigate talent-reported issues end-to-end.
• Debug across the AI + SaaS stack.
• Create clear documentation and runbooks.

Conocimientos

Debugging web applications

Experience with AI systems

Communication skills

Educación

Degree in Computer Science or related field

Herramientas

React

Node

Flask

Next.js

Descripción del empleo

Obsidian is seeking a remote Technical Support Specialist to assist users efficiently on our platform. This position involves investigating technical issues and maintaining a positive experience for our users. You will work directly with our engineering team to address user-reported bugs and communicate effectively with our clients.

The ideal candidate should have a solid background in debugging web applications, experience with AI systems, and excellent communication skills. A degree in Computer Science or a related field is preferred.

This remote role requires working 6 days a week with substantial overlap with Pacific Time hours.