AI Solutions Support Engineer (Remote)

Darwin AI; Bogotá; Híbrido; COP 48.000.000 - 68.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Classes

OpenAI Premium License

Paid Time Off (25 days)

Soft Hybrid Work

Descripción de la vacante

Darwin AI is seeking an enthusiastic Support Executive to join our Operations team in Bogota. You will be the first point of contact for customers, ensuring they realize value from day one and helping them onboard with our AI solutions.

You will build AI assistants, troubleshoot integrations, and coordinate with engineering and product teams to resolve issues and improve the customer experience. This role blends technical problem-solving with client-facing strategy in a fast-growing AI company.

Formación

• Bachelor's degree in Engineering, CS, IT, or related field.
• 1–3 years in technical support, onboarding, or implementation engineering.
• Experience with SaaS, AI/ML products, or enterprise integrations.
• Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
• Strong problem-solving and ability to debug technical issues.
• Reading/writing basic Python/JavaScript scripts a plus.
• Experience with cloud platforms (AWS, GCP, Azure) a plus.
• Strong communication to translate technical concepts to non-technical users.

Responsabilidades

• Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.
• Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
• Troubleshoot API integrations, authentication flows, and data connectivity issues.
• Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
• Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
• Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).

Conocimientos

Problem solving

Analytical skills

Communication

SaaS experience

Cloud platforms

Ticketing tools

Technical fluency

Educación

Bachelor's degree in Engineering/CS/IT

Herramientas

Zendesk

Jira

Freshdesk

CRM tools

Python

JavaScript

AWS

GCP

Azure

Descripción del empleo

Darwin AI is seeking an enthusiastic Support Executive to join our Operations team in Bogota. You will be the first point of contact for customers, ensuring they realize value from day one and helping them onboard with our AI solutions.

You will build AI assistants, troubleshoot integrations, and coordinate with engineering and product teams to resolve issues and improve the customer experience. This role blends technical problem-solving with client-facing strategy in a fast-growing AI company.