Remote Technical Support Engineer for AI SaaS

Obsidian; Bogotá; On-site; COP 182,535,046 - 292,056,074; Full time

Job summary

Mercor is hiring for a role focused on providing a delightful experience for users through effective issue resolution and communication. The ideal candidate will have experience in debugging web applications and a solid understanding of AI systems.

This remote position requires significant overlap with Pacific Time working hours. Applicants must reside in Latin America. Join Mercor, a profitable company at the forefront of labor markets and AI research.

Qualifications

• Experience supporting customers on web applications is a plus.
• Ability to understand model outputs and failure modes.
• Familiarity with modern AI APIs is a plus.

Responsibilities

• Investigate talent-reported issues end-to-end.
• Debug across the AI + SaaS stack.
• Create clear documentation and runbooks.
• Communicate with precision and empathy.

Skills

Debugging web applications

Knowledge of modern web applications

Experience with AI systems

Understanding AI tool behavior

Education

Degree in Computer Science or related field

Tools

React

Node

Flask

Next.js

Job description

Mercor is hiring for a role focused on providing a delightful experience for users through effective issue resolution and communication. The ideal candidate will have experience in debugging web applications and a solid understanding of AI systems.

This remote position requires significant overlap with Pacific Time working hours. Applicants must reside in Latin America. Join Mercor, a profitable company at the forefront of labor markets and AI research.