Remote Customer Experience Specialist - Onboarding

PhillyTech.Co; Medellín; Hybrid; COP 70,622,000 - 105,933,000; Full time

Benefits offered by this job

15 days PTO annually

7 paid holidays

Access to coaches

Attend live events

Job summary

PhillyTech.Co is seeking a Customer Experience Representative to be the primary contact for our LATAM remote community, handling inbound and outbound support, onboarding, and payment follow-up to ensure a smooth client experience. You will collaborate across teams, manage relationships, and engage clients during events, while traveling quarterly as needed.

A strong English level (C1) and 2–4+ years of customer-facing experience are required.

Qualifications

• Minimum 2–4+ years in customer support or similar role.
• Excellent English communication (C1).
• Willing to travel domestically and internationally quarterly.
• Comfortable with accounts receivable and collections discussions.
• Strong communication and problem-solving abilities.
• Experience with CRM platforms like HubSpot.

Responsibilities

• Serve as primary contact for clients via phone, email, SMS, and events, guiding issues from first contact to resolution.
• Lead onboarding experiences and live webinars, presenting to groups and guiding program setup.
• Conduct proactive outbound outreach for onboarding, engagement, and attendance.
• Manage accounts receivable and payment follow-up, handling balances up to $10,000.
• Support travel for quarterly domestic/international events; adapt to evening/weekend schedules.
• Identify opportunities to improve customer processes and tools; coordinate with internal teams.

Job description

PhillyTech.Co is seeking a Customer Experience Representative to be the primary contact for our LATAM remote community, handling inbound and outbound support, onboarding, and payment follow-up to ensure a smooth client experience. You will collaborate across teams, manage relationships, and engage clients during events, while traveling quarterly as needed.

A strong English level (C1) and 2–4+ years of customer-facing experience are required.