Remote Customer Service Specialist — Fast Support

SupportNinja; Colombia; A distancia; COP 24.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Adherence to government-mandated benefi

Skills training and development

Descripción de la vacante

SupportNinja is hiring a Customer Service Representative for a remote, full-time role based in Colombia. The role focuses on handling inquiries via phone, email, or chat and resolving issues professionally and promptly.

Day-to-day duties include providing product information, documenting interactions in the CRM, and escalating complex cases as needed. The candidate should possess strong communication skills and at least 2 years of relevant experience.

Formación

• : 2 years of previous customer service experience, preferably in a call center environment.
• : Strong communication skills, both verbal and written.
• : Knowledge and experience with a CRM preferred.
• : Proficient in using computers and various software applications.
• : Hubspot experience is a plus.

Responsabilidades

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Conocimientos

Customer service experience

Communication skills

CRM experience

Computer proficiency

HubSpot

Herramientas

CRM software

HubSpot

Descripción del empleo

SupportNinja is hiring a Customer Service Representative for a remote, full-time role based in Colombia. The role focuses on handling inquiries via phone, email, or chat and resolving issues professionally and promptly.

Day-to-day duties include providing product information, documenting interactions in the CRM, and escalating complex cases as needed. The candidate should possess strong communication skills and at least 2 years of relevant experience.