Customer Service Representative | REMOTE

SupportNinja; Colombia; A distancia; COP 24.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Adherence to government-mandated benefi

Skills training and development

Descripción de la vacante

SupportNinja is hiring a Customer Service Representative for a remote, full-time role based in Colombia. The role focuses on handling inquiries via phone, email, or chat and resolving issues professionally and promptly.

Day-to-day duties include providing product information, documenting interactions in the CRM, and escalating complex cases as needed. The candidate should possess strong communication skills and at least 2 years of relevant experience.

Formación

• : 2 years of previous customer service experience, preferably in a call center environment.
• : Strong communication skills, both verbal and written.
• : Knowledge and experience with a CRM preferred.
• : Proficient in using computers and various software applications.
• : Hubspot experience is a plus.

Responsabilidades

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Conocimientos

Customer service experience

Communication skills

CRM experience

Computer proficiency

HubSpot

Herramientas

CRM software

HubSpot

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative | REMOTE

Full Time Salary Colombia, CO

2 days ago Requisition ID: 4431

Work Setup: Remote

Equipment: Company Provided

Start Date:ASAP

Schedule:8:00 AM to 5:00 PM Colombia Standard Time | Monday - Friday or Tuesday - Saturday

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life ofa Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• 2 years of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM preferred
• Proficient in using computers and various software applications
• Hubspot experience is a plus

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Opportunities for skills training and personal and professional development

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.