Remote Technical Support Specialist

SupportNinja; Colombia; Remote; COP 24,000,000 - 36,000,000; Full time

Benefits offered by this job

Competitive compensation

Gov't-mandated benefits

Skills development opportunities

Job summary

SupportNinja is hiring a Technical Support Representative in Colombia. The role involves delivering basic technical assistance to customers, troubleshooting issues, and providing clear, actionable solutions. You will manage customer interactions in a CRM and ensure issues are documented and resolved efficiently.

Remote work is offered with company-provided equipment. A customer-centric mindset, good communication, and foundational technical knowledge are essential to succeed in this position.

Qualifications

• 6 months of experience in a technical support role or equivalent preferred.
• Good communication skills, both verbal and written.
• Ability to communicate technical information to a non-technical audience.
• Critical thinking skills.
• Proficiency in using computer applications and software.
• Experience using a CRM preferred.

Responsibilities

• Provide basic technical support to customers who are experiencing issues with products or services.
• Identify and troubleshoot technical problems and provide timely solutions.
• Communicate solutions to non-technical customers in clear terms.
• Ensure accurate ticket triaging and documentation in the CRM.
• Escalate complex issues when needed and collaborate with other teams.

Skills

Technical support

CRM experience

Communication

Critical thinking

Tools

CRM software

Ticketing system

Job description

SupportNinja is hiring a Technical Support Representative in Colombia. The role involves delivering basic technical assistance to customers, troubleshooting issues, and providing clear, actionable solutions. You will manage customer interactions in a CRM and ensure issues are documented and resolved efficiently.

Remote work is offered with company-provided equipment. A customer-centric mindset, good communication, and foundational technical knowledge are essential to succeed in this position.