Remote Customer Experience Specialist - PropTech Rentals

Cosign; Colombia; A distancia; COP 115.043.908 - 153.391.878; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Flexible working hours

Descripción de la vacante

A leading rental services company is seeking a Customer Experience Associate to deliver exceptional service to applicants and property managers. This remote role involves real-time support via chat, calls, and emails, and managing inquiries using HubSpot. Applicants should have 2-5 years of customer service experience, property management familiarity, and excellent communication skills. The position offers a dynamic work environment and the opportunity to contribute to expanding housing access in the rental industry.

Formación

• Minimum 2-5 years of experience in customer service or customer-facing roles.
• Excellent writing skills: organized, clear, and thorough.
• Reliable, coachable, and communicative.

Responsabilidades

• Respond to inbound chats, calls, and emails from potential applicants and property managers.
• Manage support workflows and update CRM records.
• Collaborate with Customer Success and Operations teams to improve customer experience.

Conocimientos

Customer service experience

Proficient written and verbal communication skills in English

Tech-savvy and comfortable with digital tools

Property management experience

Herramientas

HubSpot

Descripción del empleo

A leading rental services company is seeking a Customer Experience Associate to deliver exceptional service to applicants and property managers. This remote role involves real-time support via chat, calls, and emails, and managing inquiries using HubSpot. Applicants should have 2-5 years of customer service experience, property management familiarity, and excellent communication skills. The position offers a dynamic work environment and the opportunity to contribute to expanding housing access in the rental industry.