Remote Travel Concierge & Client Experience Pro

manatal-264; Sur; A distancia; COP 120.024.000 - 180.036.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry"-

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from booking through post-trip follow-up, ensuring a seamless, high-quality experience. This role is ideal for detail-oriented, service-driven professionals with a passion for travel and hospitality.

Enjoy 100% remote work with flexible scheduling, access to travel perks, and ongoing training to support professional growth within the company.

Formación

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related field preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Excellent communication

Customer service experience

Attention to detail

Tech-savvy booking platforms

Multitasking

Travel enthusiasm

Herramientas

Booking systems

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from booking through post-trip follow-up, ensuring a seamless, high-quality experience. This role is ideal for detail-oriented, service-driven professionals with a passion for travel and hospitality.

Enjoy 100% remote work with flexible scheduling, access to travel perks, and ongoing training to support professional growth within the company.