Remote Leasing & Customer Service Specialist

Star Consulting Group - Colombia, Perú & Panamá; Colombia; Remote; COP 90,971,944 - 127,360,721; Full time

Job summary

A leading consulting group in Colombia is seeking a Remote Leasing Consultant. The role involves engaging with potential residents, aiding them with inquiries and conducting apartment tours. Essential skills include a strong customer service and sales mentality, coupled with effective communication. Responsibilities encompass processing leasing applications, resolving customer requests, and maintaining relationships with current residents. This position is suited for individuals able to thrive in a dynamic environment and ensure a high level of satisfaction.

Qualifications

• Proven customer service skills with the ability to resolve issues quickly.
• Strong sales ability with persuasive communication.
• Physically able to handle office responsibilities.

Responsibilities

• Answer questions from potential residents.
• Schedule apartment and community tours.
• Sell community features to potential residents.
• Process applications for approvals and manage paperwork.

Skills

Customer service mentality

Sales skills

Excellent communication skills

Relationship building

Job description

About the job Leasing Consultant / Customer Services

Job Summary

A Remote Leasing Consultant is our first impression to potential and current residents. A Leasing Consultant will listen and understand the needs of a potential resident and show them that we have what they want. Greeting potential and current residents, taking requests/complaints by phone or via email, and participating in outreach marketing activities are some responsibilities of a Leasing Consultant. This position requires a customer service and sales mentality.

Essential Functions

• Answer questions from potential residents to define what they want.
  
• Schedule apartment and community tours with potential applicants.
• Sell the value of community features as they relate to the customer needs to close the sale
• Follow-up regularly with potential leads
• Create and maintain excellent and ongoing relationships with potential and current residents
• Ensure a high level of customer service
• Use customer service skills to take requests, complaints, comments, and resolve them quickly as well as Work Order requests and manages these operations.
• Assist in monitoring renewals and distribute and follow-up on renewal notices
• Prepares and assists with all leasing paperwork
• Process applications for approvals (credit check, rental history, etc.)
• Takes accountability for daily leasing operations, and ensures professional and timely responses and resolutions
• Attends and participates in our training programs as required
• Attendance and on time arrival is an essential job function

Physical Abilities Requirements

• Ability to sit for extended periods.
• Fine dexterity to operate computer, calculator and other office equipment.
• Visual acuity to inspect documents for accuracy.
• Ability to hear and speak in English to exchange information.
• Ability to attend work on a regular basis

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.