Customer Success / Experience Associate

Cosign; Colombia; Remote; COP 115,043,908 - 153,391,878; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible working hours

Job summary

A leading rental services company is seeking a Customer Experience Associate to deliver exceptional service to applicants and property managers. This remote role involves real-time support via chat, calls, and emails, and managing inquiries using HubSpot. Applicants should have 2-5 years of customer service experience, property management familiarity, and excellent communication skills. The position offers a dynamic work environment and the opportunity to contribute to expanding housing access in the rental industry.

Qualifications

• Minimum 2-5 years of experience in customer service or customer-facing roles.
• Excellent writing skills: organized, clear, and thorough.
• Reliable, coachable, and communicative.

Responsibilities

• Respond to inbound chats, calls, and emails from potential applicants and property managers.
• Manage support workflows and update CRM records.
• Collaborate with Customer Success and Operations teams to improve customer experience.

Skills

Customer service experience

Proficient written and verbal communication skills in English

Tech-savvy and comfortable with digital tools

Property management experience

Tools

HubSpot

Job description

Cosign is revolutionizing the $4 trillion rental industry with a market-leading rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords who deeply understand the rental market’s need.

Job Title: Customer Experience Associate

Department: Customer Success

Reports To: Head of Customer Success

Location: Remote

Employment Type: Full-time

As a Customer Experience Associate, you will play a vital role in delivering exceptional service to our applicants and property management partners. You will provide real‑time support via chat, calls, and emails, while managing inquiries in our CRM (HubSpot). You’ll be an integral part of the team ensuring smooth operations, high satisfaction, and timely resolution across customer interactions.

At Cosign, we seek exceptional talent with relentless intellectual curiosity—individuals who:

• Hyper responsive to our customer and our team
• Challenge the status quo and drive continuous improvement
• Demand excellence from themselves and their colleagues
• Identify and solve problems others don't even recognize
• Create innovative solutions others believe impossible

We deliberately seek these rare, high‑impact performers who attract similar talent. While most companies avoid hiring these exceptional individuals due to their demanding nature, we actively pursue them. When we find someone extraordinary, we move quickly to bring them onboard.

We believe average talent builds average companies. By assembling a team of exceptional performers, we're creating the talent density needed to transform the rental industry and set new standards of excellence.

Why Join Cosign?

• Be part of a pioneering team in a high‑growth company revolutionizing the multifamily property management space
• Thrive in a dynamic, entrepreneurial work environment with a supportive leadership team that fosters a collaborative culture valuing innovation and creativity
• Access robust tools, technology, and resources to help you and your team succeed
• Contribute to a mission that expands affordable housing options for renters while also improving operations for landlords
• Benefit from a competitive salary and comprehensive benefits

What You’ll Do

• Respond to inbound chats, calls, and emails from potential applicants, active renters, and property managers
• Manage support workflows and update contact and deal records using our CRM (HubSpot)
• Escalate issues appropriately and document resolutions in an organized and thorough manner
• Deliver clear, helpful communication across all channels, balancing speed and accuracy
• Collaborate closely with the Customer Success and Operations teams to improve customer experience
• Adapt to process updates and new tools with flexibility and a growth mindset
• Track trends and feedback to identify recurring issues and improve our support systems

Qualifications

• Minimum 2–5 years of experience in customer service or customer-facing roles
• Property management experience is preferred
• Proficiency in CRMs (HubSpot is a plus)
• Proficient written and verbal communication skills in English (B2–C1 level)
• Excellent writing skills: organized, clear, and thorough
• Fast and accurate typing skills
• Tech-savvy and comfortable working across multiple digital tools
• Reliable, coachable, and communicative
• Not afraid to ask questions and bring a personal, supportive tone to interactions
• Able to work an assigned schedule within Cosign’s operating hours (Monday–Friday), with some flexibility around holidays
• Self‑starter who thrives in a remote, fast‑paced environment
• Urgency & Focus: We move fast as category creators, but never at the expense of our values
• Authenticity: We engage in genuine, impactful conversations that drive meaningful progress
• Community & Relationships: We build deep connections with each other and our clients, fostering belonging and trust
• Transparency & Continuous Improvement: We openly share insights, learn constantly, and push for continuous progress
• Excellence & Drive: We demand excellence from ourselves and each other, acting with relentless determination
• Humility & Respect: We approach every challenge with integrity, humility, and respect for all stakeholders
• Remote‑first flexibility

customer experience, customer service, customer success, proptech, CRM, HubSpot, real estate, remote work, B2B, property management, support

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