Remote Customer Care Specialist — Proactive Support

Preply; Bogotá ciudad; Presencial; COP 24.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Preply is hiring a Customer Support professional to help users with live chat and written inquiries. You will identify issues, work with product teams, and collect user feedback to improve the service.

Candidates should have experience in live chat support, fluent English, strong communication and analytical skills, and a customer-centric mindset. The role involves a flexible schedule and collaborating in a fast-paced, international environment.

Formación

• Experience providing support through live chats.
• Fluent in English with strong written and spoken communication.
• Ability to analyze issues and propose solutions.
• Excellent customer service orientation and empathy.
• Strong teamwork and collaboration with cross-functional teams.
• Ability to learn quickly and improve processes.

Responsabilidades

• Answer customers’ questions and resolve issues via live chat and email.
• Identify problems and escalate to the appropriate team.
• Collect and track user feedback to inform product improvements.
• Collaborate with product teams to address recurring issues.

Conocimientos

Live chat support

English fluency

Analytical skills

Written and verbal communication

Team collaboration

Customer-centric mindset

Proactive problem solving

Self-improvement

Descripción del empleo

Preply is hiring a Customer Support professional to help users with live chat and written inquiries. You will identify issues, work with product teams, and collect user feedback to improve the service.

Candidates should have experience in live chat support, fluent English, strong communication and analytical skills, and a customer-centric mindset. The role involves a flexible schedule and collaborating in a fast-paced, international environment.