Customer Support Associate

SOLVO S.A.S; Medellín; Presencial; COP 15.000.000 - 23.000.000; Jornada completa

Descripción de la vacante

SOLVO S.A.S in Medellín, Colombia is seeking a Customer Support Associate to join our team. You will respond to client calls and emails in a professional, timely, and accurate manner, delivering exceptional service.

Ideal candidates have strong English communication skills and a customer-focused mindset. This role offers training and growth within a dynamic environment that values ownership and collaboration.

Formación

• Advanced written and spoken English skills.
• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Ability to work collaboratively while taking ownership of responsibilities.

Responsabilidades

• Respond to client calls and emails in a professional, timely, and accurate manner.
• Research and resolve customer inquiries, providing clear and effective solutions.
• Deliver outstanding customer service to support client satisfaction and retention.
• Escalate complex cases according to established procedures.
• Participate in training programs to continuously develop your customer service skills.

Conocimientos

English proficiency

Customer focus

Communication skills

Problem solving

Ownership & collaboration

Descripción del empleo

Join Our Team as a Customer Support Associate! Are you passionate about helping people and delivering exceptional customer experiences? Do you have strong English communication skills and enjoy solving problems? This could be the perfect opportunity to launch or grow your career in customer support!

What Youll Do

• Respond to client calls and emails in a professional, timely, and accurate manner.


• Research and resolve customer inquiries, providing clear and effective solutions.


• Deliver outstanding customer service to support client satisfaction and retention.


• Escalate complex cases according to established procedures.


• Participate in training programs to continuously develop your customer service skills.

What Were Looking For

• Advanced written and spoken English skills.


• Strong customer service mindset.


• Excellent communication and interpersonal skills.


• Problem-solving abilities and attention to detail.


• Ability to work collaboratively while taking ownership of responsibilities.

Bonus

• If you have previous experience in a customer-facing role.


• Experience in customer service, support, call centers, or client relations.

Key Competencies

• Customer Focus


• Communication


• Problem Solving


• Accountability


• Relationship Building


• Results Orientation


• Innovation Mindset

Why Apply?

• Dynamic and supportive work environment.


• Opportunity to develop valuable customer service skills.


• Training and professional growth opportunities.


• Great opportunity for candidates with limited experience but excellent English and a passion for helping customers.