Remote Customer Care Specialist - 24/7 Chat & Email

Preply; Medellín; A distancia; COP 35.712.000 - 58.032.000; Jornada completa

Descripción de la vacante

Preply is seeking a Customer Support professional in Medellín to answer questions and resolve issues via written channels. You will identify problem areas, capture user feedback, and work with product teams to improve the customer experience.

Ideal candidates have live chat experience, strong English, and a proactive, empathetic mindset. The role embraces a fast-paced, metrics-driven environment with clear KPIs.

Formación

• Previous experience providing support through live chats.
• Fluency in English and strong written communication.
• Analytical thinking with ability to resolve issues and propose solutions.
• Ability to work in teams and understand customer needs.

Responsabilidades

• Answer customers’ questions and resolve issues via chat, email, and social.
• Identify problem areas and flag them to the relevant teams.
• Ensure customer satisfaction and collect user feedback.
• Collaborate with product teams to address issues and share feedback.

Conocimientos

Live chat support

Fluent English

Analytical skills

Teamwork

Written communication

Customer-centric mindset

Descripción del empleo

Preply is seeking a Customer Support professional in Medellín to answer questions and resolve issues via written channels. You will identify problem areas, capture user feedback, and work with product teams to improve the customer experience.

Ideal candidates have live chat experience, strong English, and a proactive, empathetic mindset. The role embraces a fast-paced, metrics-driven environment with clear KPIs.