Customer Service Representative CO 4

Core Code io; Cartagena de Indias; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a customer-focused Customer Service Representative to join our remote team. The ideal candidate communicates clearly, helps customers, solves problems, and maintains a positive experience across channels from email to phone.

Responsibilities include responding to inquiries, providing product information, resolving issues promptly, and ensuring complete follow-up. A proactive, organized, and independent remote worker is preferred.

Formación

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

Customer service

English communication

CRM systems

Remote work

Multitasking

Herramientas

CRM systems

Chat platforms

Descripción del empleo

We are looking for a professional and customer-focused Customer Service Representative to join our remote team. The ideal candidate is an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Requirements

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.