Marketplace Support Specialist: Email & Chat Pro

Resolv Global; Galapa; Presencial; COP 22.045.832 - 30.864.165; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly pay

Descripción de la vacante

Resolv Global is expanding its customer support team in a role focused on helping healthcare professionals and organizations use our marketplace platform. You will handle email and chat inquiries, assist with login issues, and guide users through platform features while maintaining meticulous records and delivering empathetic service.

The position offers a full-time contractor role with weekly pay, paid training, and opportunities to grow in a structured environment.

Formación

• Minimum experience in customer service, help desk or technical support.
• Strong written English communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to troubleshoot and resolve issues independently.
• Comfortable with fast-paced environments and multiple priorities.
• Demonstrated problem-solving and critical-thinking abilities.
• Professional, customer-focused approach to interactions.
• Experience with ticketing systems, CRM or support tools preferred.
• Experience with email and chat support is highly preferred.

Responsabilidades

• Respond to customer inquiries via email and chat.
• Assist users with account access and login issues.
• Perform password resets and account recovery support.
• Help users navigate platform features and processes.
• Support background check and credential inquiries.
• Investigate customer concerns and identify solutions.
• Escalate complex issues to internal teams.
• Maintain accurate records and case documentation.
• Meet quality, productivity, and service-level expectations.
• Deliver professional and empathetic customer experiences.

Conocimientos

Customer service experience

English proficiency

Attention to detail

Troubleshooting

Multitasking

Problem solving

Customer focus

CRM tools

Email/chat support

Descripción del empleo

Resolv Global is expanding its customer support team in a role focused on helping healthcare professionals and organizations use our marketplace platform. You will handle email and chat inquiries, assist with login issues, and guide users through platform features while maintaining meticulous records and delivering empathetic service.

The position offers a full-time contractor role with weekly pay, paid training, and opportunities to grow in a structured environment.