Remote Customer Care Agent — Fast-Paced Support

Sauce; Perímetro Urbano Bucaramanga; Remote; COP 127,311,000 - 203,698,000; Full time

Benefits offered by this job

Strong & Competitive Compensation

Flexible Work Environment

Paid Personal/Vacation Days

Paid Sick Days

Opportunity to shape delivery tech

Job summary

Sauce is hiring remote Customer Care Agents to support the fast-paced delivery ecosystem. You will handle B2C and B2B inquiries across email, chat, phone, and internal portals, collecting evidence and ensuring timely resolution.

Ideal candidates have experience in restaurant or food delivery support, strong English communication, and a reliable home workspace with good internet. This role offers weekends and EST-aligned shifts with flexible scheduling.

Qualifications

• Experience in fast-paced, real-time support environments, preferably within the restaurant, food delivery or similar industries.
• Familiarity with HubSpot, Slack, and other support tools. Experience with delivery driver dispatch or company portals is a plus.
• Strong written and verbal English skills are essential. Additional languages are a bonus.
• Must have a dedicated, quiet workspace at home, reliable high-speed internet, and the necessary technology.
• Detail-oriented and able to communicate effectively with B2C and B2B clients.

Responsibilities

• Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms.
• Own and resolve B2C and B2B requests within established service levels.
• Meticulously document cases to determine accountability for delivery issues.
• Collaborate with Customer Success, Tier 2, Back Office, Menu, ePayments to resolve issues.
• Help develop and refine customer care playbooks, templates, and policies.
• Use cloud-based tools and internal dashboards to manage tasks efficiently.
• Work shifts include weekends; 9-hour shifts with a 1-hour meal break; flexibility may be required.

Skills

Customer service

Technical tools

Communication skills

Remote readiness

Detail-oriented

Tools

HubSpot

Slack

Job description

Sauce is hiring remote Customer Care Agents to support the fast-paced delivery ecosystem. You will handle B2C and B2B inquiries across email, chat, phone, and internal portals, collecting evidence and ensuring timely resolution.

Ideal candidates have experience in restaurant or food delivery support, strong English communication, and a reliable home workspace with good internet. This role offers weekends and EST-aligned shifts with flexible scheduling.