Delivery Operations Analyst

Sauce; Norte; Remote; COP 187,447,000 - 281,171,000; Full time

Benefits offered by this job

Strong and competitive compensation package

Flexible work environment

10 paid personal/vacation days

5 paid sick days

Monthly wellness stipend

Job summary

A leading restaurant technology platform is seeking an Operations Analyst to enhance delivery performance across LATAM. In this fully remote full-time role, you will analyze operational data, build dashboards to track KPIs, and collaborate with cross-functional teams. Candidates should have 2+ years in operations or delivery analytics, strong analytical skills, and proficiency in tools like SQL and Python. Competitive compensation and flexible work environment offered.

Qualifications

• Minimum 2+ years of experience in operations, delivery analytics or business analysis.
• Comfort operating in a fast-paced environment.
• Strong communication skills and experience working cross-functionally.
• Proficient in SQL and Python.
• Ability to translate data into insights.
• Strong cross-functional communication.
• Detail-oriented in fast-paced environments.

Responsibilities

• Analyze operational and delivery data to identify trends and improvement opportunities.
• Build and maintain dashboards to track KPIs and delivery performance.
• Monitor data integrity and optimize delivery algorithm logic.
• Partner with Data, BI, Support, Customer Success, and Dispatch to define metrics and ensure consistent reporting.
• Advise the Dispatch Operations team and Product Manager on optimization opportunities for the dispatch product and algorithm behavior.
• Support A/B testing and experimentation related to dispatch logic, routing, batching, and courier assignment.

Skills

Hands-on experience with delivery dispatch operations

Strong analytical skills

Proficient in SQL and Python

Ability to translate data into actionable insights

Data analysis

Cross-functional

Attention to detail

Tools

Power BI

Looker

Tableau

Databricks

Job description

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We serve the 105 billion dollar US local restaurant business. This full‑time contract role is fully remote and open to candidates based anywhere in LATAM.

What You'll Do

• Act as the go‑to expert for delivery quality‑related questions and delivery performance tracking per territory.
• Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows.
• Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance.
• Partner with cross‑functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting.
• Proactively advise the Dispatch Operations team and Product Manager on opportunities to optimize the current dispatch product and delivery algorithm behavior.
• Support feature testing and experimentation (A/B tests) related to dispatch logic, routing, batching, and courier assignment, including measurement and impact analysis.
• Identify operational inefficiencies and support process improvements to increase scalability and reduce friction.
• Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact.
• Monitor data integrity and work closely with the dispatch team to optimize configurations, settings, and delivery algorithm logic.
• Assist with forecasting, capacity planning, and resource allocation using data‑driven insights.

Who You Are

• Must Have:
  • Hands‑on experience with delivery dispatch operations in an on‑demand delivery or logistics environment.
  • Minimum 2+ years of experience in operations, delivery analytics or business analysis.
  • Strong analytical skills with experience using Excel/Sheets and BI tools (Power BI, Looker, Tableau, or similar).
  • Proficient in SQL and Python.
  • Ability to translate data, dispatch performance insights, and experiment results into clear, actionable insights.
  • Strong communication skills and experience working cross‑functionally.
  • High attention to detail and comfort operating in a fast‑paced environment.
• Preferable Qualifications:
  • Experience working directly with dispatch algorithms, routing logic, or courier assignment systems.
  • Experience designing, analyzing, or supporting A/B tests or operational experiments.
  • Experience with CRM systems (e.g., HubSpot), support tools, or workflow automation platforms.
  • Familiarity with Databricks or modern data platforms.
  • Background in on‑demand delivery or logistics.
  • Exposure to Python and data modeling or analytics workflows.

Required Technology & Equipment

• Personal computer or laptop with up‑to‑date software.
• High‑speed internet connection.
• Keyboard, mouse, working webcam, and headset with a microphone.
• Primary 24” monitor (with an additional 24” monitor preferred).

What We Offer

• Strong and competitive compensation package.
• Flexible work environment.
• 10 paid personal/vacation days.
• 5 paid sick days.
• Monthly wellness stipend.

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level: Associate

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Transportation, Logistics, Supply Chain and Storage

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