Remote Customer Care Specialist – Fast-Paced Delivery Support

Sauce; Colombia; À distance; COP 95 484 000 - 190 967 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Flexible work environment

Paid personal/vacation days

Paid sick days

Impact on delivery tech industry

Résumé du poste

Sauce is seeking experienced remote Customer Care Agents to support B2C and B2B in the fast-paced food delivery space. You will handle email, chat, phone, and messaging across multiple channels, document issues, and ensure a seamless customer experience.

Ideal candidates have a track record in high-volume support, proficiency with HubSpot and Slack, strong English communication, and the discipline to work remotely with a quiet home setup.

Qualifications

• Fast-paced, real-time support experience in restaurant/food delivery or similar.
• Familiarity with HubSpot, Slack and support tools.
• Strong written and verbal English skills; remote work readiness.
• Detail-oriented with solid case documentation.
• Experience in B2C and B2B support is a plus.

Responsabilités

• Provide multi-channel support (email, chat, phone, SMS, internal messaging).
• Own and resolve B2C, B2B requests within SLAs.
• Meticulously document cases to determine delivery issue accountability.
• Collaborate with Customer Success, Tier 2, Back Office, Menu, ePayments.
• Contribute to playbooks, templates, and policy improvements.
• Use cloud tools and portals to manage tasks efficiently.
• Shift options include weekends with various EST hours.

Connaissances

Customer service

Technical proficiency

Communication skills

Remote work readiness

Detail oriented

Outils

HubSpot

Slack

Delivery portals

Internal dashboards

Description du poste

Sauce is seeking experienced remote Customer Care Agents to support B2C and B2B in the fast-paced food delivery space. You will handle email, chat, phone, and messaging across multiple channels, document issues, and ensure a seamless customer experience.

Ideal candidates have a track record in high-volume support, proficiency with HubSpot and Slack, strong English communication, and the discipline to work remotely with a quiet home setup.