Remote Contract Administrator (Latin America)

Ba Global Talent; Bogotá; Remote; COP 70,867,000 - 109,522,000; Full time

Job summary

BA Global Talent is seeking a reliable, detail-oriented Remote Contract Administrator based in Latin America or the Caribbean to support a U.S.-based compliance services company. You will help clients manage compliance workflows, meet filing deadlines, navigate the company’s software, and resolve routine payment and administrative questions.

You would be joining a fantastic group of people who not only demonstrate their belief in BA and its mission but also deliver fantastic results.

Qualifications

• 1–2 years of work experience in administrative support, client services, or operations.
• Proficiency with Microsoft Office Suite.
• Based in Latin America or the Caribbean.
• Strong written and interpersonal communication in English; Spanish or Portuguese a plus.

Responsibilities

• Respond to client questions about compliance filings, payment processes, and platform navigation.
• Guide new users through onboarding and help them learn how to use the platform.
• Track approximately 10-20 cases per week, monitor progress, and follow up on outstanding tasks or information.
• Monitor filing deadlines, task milestones, and client activity to keep workflows on track.
• Follow up with clients to collect missing information and help ensure filings are completed on time.
• Track payment activity and coordinate follow-up with the team as needed.
• Maintain accurate records of client communications, activity, and status updates in internal systems.
• Resolve routine administrative and operational issues independently and efficiently.
• Provide friendly, professional support that helps build client confidence and satisfaction.
• Identify opportunities to improve processes and the client experience.

Skills

Strong written and spoken English

Tools

Microsoft Office Suite

Job description

BA Global Talent is seeking a reliable, detail-oriented, and highly organized Remote Contract Administrator based in Latin America or the Caribbean to support a U.S.-based compliance services company. In this role, you’ll help clients manage compliance workflows, meet filing deadlines, navigate the company’s software, and resolve routine payment and administrative questions.

You would be joining a fantastic group of people who not only demonstrate their belief in BA and its mission but also deliver fantastic results. If you are a self-starter and can thrive in a fast-paced environment, then this is the role for you!

Responsibilities

• Respond to client questions about compliance filings, payment processes, and platform navigation through email and chat.
• Guide new users through onboarding and help them learn how to use the platform.
• Track approximately 10-20 cases per week, monitor progress, and follow up on outstanding tasks or information.
• Monitor filing deadlines, task milestones, and client activity to keep workflows on track.
• Follow up with clients to collect missing information and help ensure filings are completed on time.
• Track payment activity and coordinate follow-up with the team as needed.
• Maintain accurate records of client communications, activity, and status updates in internal systems.
• Resolve routine administrative and operational issues independently and efficiently.
• Provide friendly, professional support that helps build client confidence and satisfaction.
• Identify opportunities to improve processes and the client experience.

Qualifications

• Strong written and spoken English; Spanish or Portuguese is a plus.
• A minimum of 1–2 years of work experience is preferred, ideally in administrative support, client services, or operations. Experience in compliance, legal support, or filing is a plus.
• Proficiency with the Microsoft Office Suite.
• Comfortable using software systems and able to learn new tools quickly.
• Strong written communication and interpersonal skills.
• A proactive, helpful attitude and genuine interest in supporting others.
• Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.
• Candidates must be based in Latin America or the Caribbean.

Time Zone: Eastern Time.

Schedule: Full-time, from 9 AM to 6 PM, with a one-hour lunch break.

Only resumes submitted in English will be considered.

All qualified applicants will receive consideration for job opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

BA Global Talent connects professionals across the Americas with meaningful opportunities at U.S. companies. We specialize in remote recruitment, HR operations, and workforce solutions, with a strong focus on transparency, support, and long-term success. At BA, you're never just a placement, you're part of a team that values growth, autonomy, and impact.