Virtual Client Services Coordinator V

Job Duck; Colombia; A distancia; COP 41.356.000 - 44.181.000; Jornada completa

Descripción de la vacante

Job Duck, LLC seeks a Virtual Client Services Coordinator to manage provider communications, verify balances, and document case details. This fast-paced, remote role requires precision, problem-solving, and strong English and Spanish communication.

You will support sign-ups, meet monthly KPIs, and handle inbound/outbound calls while adhering to scripts. EST schedule is provided; reliable remote setup is required. Great Place to Work culture and growth opportunities are highlighted.

Formación

• Minimum of 1 year of experience in a client-facing role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication in English and Spanish.
• Ability to manage multiple tasks and priorities effectively.
• Strong attention to detail and accuracy.
• Problem-solving and negotiation skills.
• Experience with CRM systems and VoIP tools.

Responsabilidades

• Answering a high volume of inbound calls following a structured script.
• Making outbound follow-up calls to qualified leads with no cold calling.
• Meeting monthly KPIs related to call volume, follow-up activity, and sign-ups.
• Ensuring timely and consistent follow-up to maximize signings.
• Gathering complete and accurate information from callers and processing sign-ups.
• Performing receptionist-style duties and routing calls to the correct department.

Conocimientos

1 year experience

Organizational skills

Bilingual English/Spanish

CRM systems & VoIP tools

Herramientas

CRM systems

VoIP tools

Descripción del empleo

JOB DUCK IS HIRING A VIRTUAL CLIENT SERVICES COORDINATOR V

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. Your ability to organize information, maintain attention to detail, and communicate effectively will make a direct impact on client satisfaction and operational efficiency. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task.

Schedule:

Office Hours: Saturday through Wednesday or Wednesday through Sunday EST

Your Responsibilities Will Include but Are Not Limited To:

• Answering a high volume of inbound calls while following a structured script.


• Making outbound follow-up calls to qualified leads, with no cold calling required.


• Meeting monthly KPIs related to call volume, follow-up activity, and completed sign-ups.


• Ensuring timely and consistent follow-up to maximize successful signings.


• Gathering complete and accurate information from callers and processing client sign-ups.


• Performing receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing, customer service, or similar role.


• Strong organizational and time-management skills.


• Excellent verbal and written communication skills in English and Spanish.


• Ability to manage multiple tasks and prioritize effectively.


• Strong attention to detail and accuracy.


• Strong problem-solving and negotiation skills.


• Experience with CRM systems and VoIP tools.


• Professional demeanor with a client-focused mindset.


• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)


• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD


• Paid time off.


• Parental leave.


• Opportunities for professional development and training


• Dedicated support from our team.


• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.