Remote Client Care Admin – Bilingual (English/Spanish)

Job Duck; Colombia; Remote; COP 42,206,000 - 44,775,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated support from our team

Job summary

Job Duck is hiring a Virtual Client Care Administrative Assistant to manage critical communications with providers, verify balances, and document case progress in the CRM. The role emphasizes empathy, organization, and professional client support in a fast-paced, remote environment.

The position offers a Monday–Friday schedule from 9:00 AM to 6:00 PM EST/EDT and pays a monthly salary of 1150–1220 USD with paid time off and parental leave.

Qualifications

• Minimum 1 year in a client-facing role
• Bilingual English/Spanish
• Excellent written and verbal communication
• Strong organizational skills

Responsibilities

• Document findings and interactions in the CRM with accuracy
• Maintain professionalism in client/provider interactions
• Call providers to review invoices and verify balances
• Coordinate timely follow-ups with clients and providers
• Negotiate with providers after training
• Attend daily/weekly/monthly team meetings
• Verify insurance coverage for clients
• Consolidate inquiries for efficiency across providers

Job description

Job Duck is hiring a Virtual Client Care Administrative Assistant to manage critical communications with providers, verify balances, and document case progress in the CRM. The role emphasizes empathy, organization, and professional client support in a fast-paced, remote environment.

The position offers a Monday–Friday schedule from 9:00 AM to 6:00 PM EST/EDT and pays a monthly salary of 1150–1220 USD with paid time off and parental leave.