Virtual Client Care Administrative Assistant

Job Duck; Colombia; Remote; COP 42,206,000 - 44,775,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated support from our team

Job summary

Job Duck is hiring a Virtual Client Care Administrative Assistant to manage critical communications with providers, verify balances, and document case progress in the CRM. The role emphasizes empathy, organization, and professional client support in a fast-paced, remote environment.

The position offers a Monday–Friday schedule from 9:00 AM to 6:00 PM EST/EDT and pays a monthly salary of 1150–1220 USD with paid time off and parental leave.

Qualifications

• Minimum 1 year in a client-facing role
• Bilingual English/Spanish
• Excellent written and verbal communication
• Strong organizational skills

Responsibilities

• Document findings and interactions in the CRM with accuracy
• Maintain professionalism in client/provider interactions
• Call providers to review invoices and verify balances
• Coordinate timely follow-ups with clients and providers
• Negotiate with providers after training
• Attend daily/weekly/monthly team meetings
• Verify insurance coverage for clients
• Consolidate inquiries for efficiency across providers

Job description

JOB DUCK IS HIRING A VIRTUAL CLIENT CARE ADMINISTRATIVE ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.

Schedule:

Monday to Friday from 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Documenting all findings and interactions accurately in the CRM system
• Maintaining professionalism and empathy in all client and provider interactions
• Contacting providers to request and review outstanding invoices and verify balances
• Coordinating timely follow-ups with clients, providers, and stakeholders
• Negotiating with providers on behalf of clients after the training period
• Participating in daily, weekly, and monthly team meetings
• Confirming applicable insurance coverage for clients
• Communicating with multiple providers and consolidating inquiries for efficiency

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing or customer service role
• Bilingual proficiency in English and Spanish
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Empathetic, professional, and emotionally mature
• Ability to work independently and collaboratively
• Proficiency with CRM systems and VoIP tools
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.