Virtual Client Services Coordinator V

Job Duck; Colombia; Remote; COP 41,912,000 - 44,775,000; Full time

Benefits offered by this job

Monthly compensation 1142–1220 USD

Paid time off

Parental leave

Professional development and training

Dedicated team support

Opportunity to work with US-based CLIs

Job summary

Job Duck is hiring a Virtual Client Services Coordinator to manage communications with providers, verify balances, and document workflows for smooth case handling. You will operate in a fast-paced, remote environment with a strong emphasis on accuracy and client satisfaction.

The role requires at least 1 year in client-facing or similar roles, excellent English and Spanish communication, and experience with CRM and VoIP tools.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Demonstrated customer service or client-facing experience.
• Proven ability to organize, prioritize, and manage multiple tasks.

Responsibilities

• Answer a high volume of inbound calls using a structured script.
• Make outbound follow-up calls to qualified leads; no cold calling.
• Meet monthly KPIs for call volume, follow-up, and sign-ups.
• Ensure timely follow-up to maximize client signings.
• Gather complete information and process client sign-ups.
• Handle receptionist duties and route calls to the right team.

Skills

Bilingual English/Spanish

Excellent communication

Strong organizational skills

Attention to detail

Problem solving

Negotiation skills

CRM experience

VoIP tools

Tools

CRM systems

VoIP tools

Job description

JOB DUCK IS HIRING A VIRTUAL CLIENT SERVICES COORDINATOR V

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. Your ability to organize information, maintain attention to detail, and communicate effectively will make a direct impact on client satisfaction and operational efficiency. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task.

Schedule:

Office Hours: Saturday through Wednesday or Wednesday through Sunday EST

Your Responsibilities Will Include but Are Not Limited To:

• Answering a high volume of inbound calls while following a structured script.
• Making outbound follow‑up calls to qualified leads, with no cold calling required.
• Meeting monthly KPIs related to call volume, follow‑up activity, and completed sign‑ups.
• Ensuring timely and consistent follow‑up to maximize successful signings.
• Gathering complete and accurate information from callers and processing client sign‑ups.
• Performing receptionist‑style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member.

What We’re Looking For:

• Minimum of 1 year of experience in a client‑facing, customer service, or similar role.
• Strong organizational and time‑management skills.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy.
• Strong problem‑solving and negotiation skills.
• Experience with CRM systems and VoIP tools.
• Professional demeanor with a client‑focused mindset.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction‑free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.