Remote Client Services Coordinator — Growth & PTO

Job Duck; Colombia; Remote; COP 41,912,000 - 44,775,000; Full time

Benefits offered by this job

Monthly compensation 1142–1220 USD

Paid time off

Parental leave

Professional development and training

Dedicated team support

Opportunity to work with US-based CLIs

Job summary

Job Duck is hiring a Virtual Client Services Coordinator to manage communications with providers, verify balances, and document workflows for smooth case handling. You will operate in a fast-paced, remote environment with a strong emphasis on accuracy and client satisfaction.

The role requires at least 1 year in client-facing or similar roles, excellent English and Spanish communication, and experience with CRM and VoIP tools.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Demonstrated customer service or client-facing experience.
• Proven ability to organize, prioritize, and manage multiple tasks.

Responsibilities

• Answer a high volume of inbound calls using a structured script.
• Make outbound follow-up calls to qualified leads; no cold calling.
• Meet monthly KPIs for call volume, follow-up, and sign-ups.
• Ensure timely follow-up to maximize client signings.
• Gather complete information and process client sign-ups.
• Handle receptionist duties and route calls to the right team.

Skills

Bilingual English/Spanish

Excellent communication

Strong organizational skills

Attention to detail

Problem solving

Negotiation skills

CRM experience

VoIP tools

Tools

CRM systems

VoIP tools

Job description

Job Duck is hiring a Virtual Client Services Coordinator to manage communications with providers, verify balances, and document workflows for smooth case handling. You will operate in a fast-paced, remote environment with a strong emphasis on accuracy and client satisfaction.

The role requires at least 1 year in client-facing or similar roles, excellent English and Spanish communication, and experience with CRM and VoIP tools.