Remote Chat Support Specialist: Fast, Professional Help

INGEPSY; Perímetro Urbano Barranquilla; Presencial; COP 16.740.000 - 25.668.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a proactive Chat Support Representative to assist customers via live chat and digital channels. The role emphasizes excellent written communication, attention to detail, and the ability to manage multiple conversations with fast, accurate responses.

You will handle inquiries, provide solutions, troubleshoot issues, and escalate complex cases when needed while maintaining a professional and empathetic tone. Remote, fast-paced environment with remote collaboration.

Formación

• Previous experience in chat support or similar role.
• Excellent written communication and comprehension skills.
• Ability to work efficiently in a fast-paced environment.
• Manage multiple customer conversations while maintaining accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable setup for remote work.
• Professional, patient, and customer-oriented attitude.
• English proficiency is required if supporting English‑speaking customers.

Responsabilidades

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Conocimientos

Excellent written communication

Strong typing

Customer service

Attention to detail

Problem solving

Multitasking

Clear written communication

Empathy

Chat platform familiarity

Fast learner

Herramientas

CRM systems

Ticketing tools

Chat platforms

Descripción del empleo

INGEPSY is seeking a proactive Chat Support Representative to assist customers via live chat and digital channels. The role emphasizes excellent written communication, attention to detail, and the ability to manage multiple conversations with fast, accurate responses.

You will handle inquiries, provide solutions, troubleshoot issues, and escalate complex cases when needed while maintaining a professional and empathetic tone. Remote, fast-paced environment with remote collaboration.