Remote Cannabis Tech Support Specialist

Distru; Colombia; A distancia; COP 133.770.316 - 200.655.474; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

18 days of paid time off

11 company holidays

Competitive compensation structure

Fully remote work environment

Descripción de la vacante

Distru is seeking a technical customer support specialist to join their Customer Success Team. This fully remote role is crucial for ensuring clients effectively use our platform in the cannabis industry. The responsibilities include diagnosing issues, supporting customer happiness, and developing knowledge-base content.

The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and experience with technical support calls. Benefits include 18 days paid time off and a competitive compensation package.

Formación

• Prior experience in a technical support capacity with customer calls.
• Comfortable handling objections and email communication.
• Background in the cannabis industry is preferred.

Responsabilidades

• Handle support tickets and troubleshoot issues.
• Collaborate with engineering, product, and sales teams.
• Document advanced customer problems for internal teams.
• Create solutions and knowledge‑base articles.

Conocimientos

Excellent written communication skills

Fluent in English

Strong problem-solving skills

Proactive mindset

Herramientas

HubSpot

SQL

Excel

Intercom

Descripción del empleo

Distru is seeking a technical customer support specialist to join their Customer Success Team. This fully remote role is crucial for ensuring clients effectively use our platform in the cannabis industry. The responsibilities include diagnosing issues, supporting customer happiness, and developing knowledge-base content.

The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and experience with technical support calls. Benefits include 18 days paid time off and a competitive compensation package.