Remote Tech Support Specialist — Multi-Channel & Returns

Booth; Bogotá ciudad; Presencial; COP 29.016.000 - 42.408.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote setup provided

Descripción de la vacante

Booth is seeking a dedicated Technical Support Specialist to join our Solutions Center. You will be a key brand representative, delivering outstanding customer service via email, chat, and phone by solving technical issues and guiding customers through product usage.

You will handle 70–80 tickets daily, build knowledge of the full product portfolio, and assist with returns, warranties, and documentation to ensure a seamless experience. Remote setup provided.

Formación

• Experience in technical support in consumer electronics.
• Ability to think critically to respond with company- and system-based knowledge.
• Strong written and spoken communication and documentation skills.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone.
• Provide prompt, courteous, and thorough responses.
• Process returns and warranty claims with clear documentation.
• Monitor trends and collaborate with teams to address issues.
• Support process improvement projects.

Conocimientos

Customer support

Problem solving

Communication

Critical thinking

Herramientas

Zendesk

NetSuite

Shopify

Excel

Google Docs

Descripción del empleo

Booth is seeking a dedicated Technical Support Specialist to join our Solutions Center. You will be a key brand representative, delivering outstanding customer service via email, chat, and phone by solving technical issues and guiding customers through product usage.

You will handle 70–80 tickets daily, build knowledge of the full product portfolio, and assist with returns, warranties, and documentation to ensure a seamless experience. Remote setup provided.