Remote Medical Records & Client Communications Case Manager

Job Duck, LLC; Colombia; À distance; COP 43 079 000 - 46 610 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Professional development

Dedicated team support

Remote-friendly environment

Résumé du poste

Job Duck, LLC in Colombia is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain case information, coordinate medical documentation, and communicate with clients, while delivering day-to-day administrative support.

The role favors someone with 1–2 years in case management or legal support, strong English, and comfort with Filevine, RingCentral, and Zoom. Remote work, US-based clients, and growth opportunities await.

Qualifications

• 1–2 years of experience as a Case Manager or legal support role
• Personal Injury experience required
• Filevine experience preferred
• Excellent written and verbal English communication skills
• Ability to communicate professionally with clients via email, SMS, and phone
• Strong organizational and document management skills
• Ability to manage medical records, bills, balances, and related case information
• Ability to learn personal injury case management processes through gradual training
• Adaptability and willingness to manage multiple areas of responsibility
• Collaborative, professional, and team-oriented approach
• Friendly, professional, and service-oriented communication style
• Strong attention to detail when reviewing documents and maintaining case information
• Ability to prioritize responsibilities effectively in a lower-volume legal environment
• Dependability when supporting attorneys, paralegals, and other legal staff
• Comfort with case management and communication technology
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

Responsabilités

• Preparing medical chronologies and summaries with approved artificial intelligence assistance
• Helping identify and manage liens as training progresses
• Maintaining accurate and accessible case documentation in Filevine
• Requesting and monitoring medical bills and outstanding balances
• Supporting attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
• Using RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
• Supporting the drafting of legal documents as experience and training progress
• Taking on additional administrative and case management responsibilities based on the legal team’s needs
• Following up with medical providers and other relevant parties regarding requested documentation
• Handling incoming calls during assigned phone coverage periods
• Responding to clients professionally through email and SMS
• Requesting, collecting, organizing, and managing medical records
• Assisting with the preparation of demand packages
• Organizing key medical and case documents

Connaissances

English communication

Legal support experience

Case management

Remote work setup

Outils

Filevine

RingCentral

Zoom

Description du poste

Job Duck, LLC in Colombia is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain case information, coordinate medical documentation, and communicate with clients, while delivering day-to-day administrative support.

The role favors someone with 1–2 years in case management or legal support, strong English, and comfort with Filevine, RingCentral, and Zoom. Remote work, US-based clients, and growth opportunities await.