Bilingual Service to Sales Representative – Spanish-English

TTEC; Bogotá ciudad; On-site; COP 40,176,000 - 44,640,000; Full time

Benefits offered by this job

Meal allowance

Hiring bonus

Job summary

TTEC is seeking a Bilingual Service to Sales Representative – Spanish-English in Bogota, Colombia. You will service and upsell to existing customers, educate on current products, and identify additional sales opportunities to enhance the customer experience.

Requirements include 6 months in a call center or customer service role, fluency in English and Spanish, and residence in Bogota or nearby, with flexible shifts and multitasking across multiple apps.

Qualifications

• 6 months of call center and/or customer service experience.
• Advanced English and Spanish in speaking and writing.
• Currently live in Bogota or nearby.
• Open availability to work evenings and weekends.
• Ability to multitask across several web applications.
• Proficiency using Microsoft Windows.
• Sales aptitude with strong listening and upsell focus.

Responsibilities

• Close sales opportunities and upsell client products to existing customers.
• Handle calls from existing customers, focusing on sales opportunities end to end.

Skills

Sales aptitude

Active listening

Call center experience

Bilingual English/Spanish

Shift flexibility

Multitasking

Windows proficiency

Job description

Bilingual Service to Sales Representative – Spanish-English

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Service to Sales Representative – Spanish-English working in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Be Doing

Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you’ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current product(s), you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and experience in negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions
• Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close

What You Bring to the Role

• Sales aptitude and active listening skills to target the needs of existing customers, with the motivation and determination to capture sales cues and upsell products and services that meet those needs
• 6 months of call center and/or customer service experience
• Advanced English and Spanish both written and spoken
• Currently live in Bogota or the immediate surroundings
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And base wage of 3,200,000COP + $462,500COP meal allowance + 1,000,000COP hiring bonus and the benefits you'd expect and maybe a few that would pleasantly surprise you
• Up to three days off. Including Sundays off

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective and for you to bring value to the table in your own unique way.

#tteccolombia

Primary Location

Colombia-Distrito Capital de Bogota-Bogota

Job

_Customer Care Representative