Bilingual Intake Specialist – Remote, Growth with Immigration Firm

Superstaff; Metropolitana; Remote; COP 35,545,000 - 42,575,000; Full time

Benefits offered by this job

Salary: 3,500,000 COP monthly

Work from home

Indefinite term contract

Full Colombian benefits (Prima, Cesant

Growth with US immigration law firm

Job summary

Superstaff is seeking a dynamic, bilingual professional to be the first point of contact for potential clients. You will qualify leads, schedule consultations, and guide prospects through a smooth intake process for a US immigration law firm.

You will work with the sales team and Firm Administrator, supervised by an attorney, to ensure every contact leaves with value, from consultations to referrals or resources, while maintaining robust data tracking.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Prior customer service experience is required.
• Sales background; energetic and professional.
• Experience with a CRM, data tracking and reporting is required.
• Education or work experience equivalent to a bachelor’s degree; a degree is a plus but not required.

Responsibilities

• Talk to leads and qualify them by asking questions to identify ideal clients and urgent needs.
• Screen out unqualified leads using the same questions.
• Schedule qualified leads for initial consultations (sales calls).
• Initiate the pre-engagement glidepath for prospects scheduled for an initial consultation.
• Prepare engagement information for the salesperson and follow up to ensure signings and payments.
• Update databases, reports, and spreadsheets to track metrics.

Skills

Bilingual Spanish/English

Customer service

Sales background

CRM experience

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Superstaff is seeking a dynamic, bilingual professional to be the first point of contact for potential clients. You will qualify leads, schedule consultations, and guide prospects through a smooth intake process for a US immigration law firm.

You will work with the sales team and Firm Administrator, supervised by an attorney, to ensure every contact leaves with value, from consultations to referrals or resources, while maintaining robust data tracking.