Remote Bilingual Intake Specialist (English/Spanish)

CrewBloom; Colombia; Remote; COP 32,000,000 - 52,000,000; Full time

Benefits offered by this job

Work from home or any location

Flexible scheduling

Professional development opportunities

Job summary

CrewBloom is seeking a caring Intake Specialist to guide families from referral to active ABA services. You will be the primary contact for Spanish- and English-speaking families, referral sources, and internal teams, handling referrals, insurance checks, document collection, and authorizations.

You will collaborate with BCBAs and LBAs, ensure HIPAA compliance, and help families move smoothly into care, working in a dynamic, patient-centered environment.

Qualifications

• Must be fluent in English and Spanish, written and spoken
• 1–2 years in healthcare intake, patient access, insurance coordination or admin support
• Strong organization and ability to handle multiple cases accurately, with HIPAA confidentiality

Responsibilities

• Accept new referrals and log them on the same day they arrive
• Verify insurance eligibility and authorization requirements
• Communicate intake process to families in English or Spanish within 24–48 hours
• Collect intake documents (evaluations, prescriptions, consent forms)
• Assist in preparing and submitting prior authorizations to Medicaid, managed care and payers
• Coordinate with clinical teams to obtain necessary documents and flag cases
• Track authorization expirations and initiate re-authorizations 30+ days before lapse
• Maintain accurate records and report caseload status
• Collaborate with billing, clinical, and scheduling teams to smooth transitions into services
• Maintain HIPAA compliance at all times

Skills

Bilingual: English/Spanish

Excellent communication

Organizational skills

Education

High school diploma

Associate/Bachelor in healthcare/admin (nice)

Tools

Microsoft Office / Google Workspace

CRM / intake software

Job description

CrewBloom is seeking a caring Intake Specialist to guide families from referral to active ABA services. You will be the primary contact for Spanish- and English-speaking families, referral sources, and internal teams, handling referrals, insurance checks, document collection, and authorizations.

You will collaborate with BCBAs and LBAs, ensure HIPAA compliance, and help families move smoothly into care, working in a dynamic, patient-centered environment.