Remote Amazon Connect QA Automation Lead

NeuraFlash, Part of Accenture; Colombia; Presencial; COP 103.634.102 - 172.723.504; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities up to 25%

Flexible working hours

Collaborative culture

Celebration events

Descripción de la vacante

NeuraFlash, Part of Accenture is seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance for contact center implementations. The ideal candidate will have deep expertise in Amazon Connect testing, automated IVR validation, and load testing, along with a strong understanding of omni-channel solutions.

This role involves designing comprehensive test plans and validating multiple systems performance to ensure effective operations in a dynamic environment. Join a company that values trust, collaboration, and celebrates achievements.

Formación

• Deep expertise in Amazon Connect testing.
• Strong knowledge in automated IVR validation and load testing.
• Experience with cross-platform contact center products.

Responsabilidades

• Lead quality assurance efforts for Amazon Connect implementations.
• Design and execute test plans for Amazon Connect features.
• Validate omni-channel routing across multiple platforms.

Conocimientos

Amazon Connect testing

Automated IVR validation

Load & performance testing

API integrations

SQL

AWS cloud platform knowledge

Herramientas

Postman

JMeter

LoadRunner

Jenkins

GitLab CI/CD

CloudWatch

Descripción del empleo

NeuraFlash, Part of Accenture is seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance for contact center implementations. The ideal candidate will have deep expertise in Amazon Connect testing, automated IVR validation, and load testing, along with a strong understanding of omni-channel solutions.

This role involves designing comprehensive test plans and validating multiple systems performance to ensure effective operations in a dynamic environment. Join a company that values trust, collaboration, and celebrates achievements.