Customer Success Manager (Remote - Latam)

Jobgether; Colombia; A distancia; COP 34.888.628 - 56.694.021; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Health insurance

Employee stock options

Home office allowance

Professional development stipend

Peer recognition programs

Descripción de la vacante

A leading cloud solutions provider is seeking a Customer Success Manager to manage customer accounts across Latin America. The role involves onboarding, adoption, and renewal management, ensuring clients maximize their investment. Candidates should have 1-2 years of experience in a SaaS environment, strong communication skills, and a technical interest in automation tools. This role offers remote flexibility, a dynamic work environment, and opportunities for career growth.

Formación

• 1-2 years of experience in Customer Success within a B2B SaaS environment.
• Strong technical aptitude and interest in automation and AI-driven tools.
• Exceptional communication and relationship-building skills.

Responsabilidades

• Own a portfolio of customer accounts, driving value realization.
• Conduct training sessions to educate customers on platform usage.
• Collaborate with Account Management to strengthen stakeholder relationships.

Conocimientos

Communication skills

Problem-solving

Time management

Technical aptitude

Relationship-building

Descripción del empleo

Overview

This position is posted by Jobgether on behalf of DoiT. We are currently looking for a Customer Success Manager in Latin America.

This role offers a dynamic opportunity to manage and grow a portfolio of customer accounts in a fast-paced, cloud-focused environment. You will act as a trusted partner, guiding customers through their journey from onboarding to expansion, ensuring they derive maximum value from their solutions. Working remotely across Latin America, you will collaborate closely with cross-functional teams, leverage data-driven insights, and provide hands-on support to enhance adoption, satisfaction, and long-term retention. The position emphasizes problem-solving, relationship-building, and operational excellence, making a tangible impact on both customers and business growth.

Responsibilities

• Own a portfolio of customer accounts, driving value realization through onboarding, adoption, and renewal phases
• Conduct one-to-many training sessions and office hours to educate customers on platform usage and best practices
• Leverage customer insights and analytics to assess sentiment, identify growth opportunities, and inform account planning
• Collaborate with Account Management and leadership to mitigate risks, manage escalations, and strengthen stakeholder relationships
• Serve as the voice of the customer, providing feedback to product, engineering, and other internal teams
• Maintain deep product knowledge to advise customers on optimizing their solutions and achieving measurable results

Requirements

• 1-2 years of experience in Customer Success within a B2B SaaS environment
• Strong technical aptitude and interest in automation and AI-driven tools
• Proven ability to manage multiple priorities with attention to detail and effective time management
• Exceptional communication and relationship-building skills with both customers and internal teams
• Demonstrated problem-solving abilities in both customer-facing and internal scenarios
• Self-motivated, accountable, and organized, with a positive attitude and collaborative mindset
• Fluency in English (verbal and written) is required

Bonus Skills

• Experience in finance, data analytics, or cloud platforms (GCP, AWS, Azure)
• Relevant certifications in Cloud or FinOps
• Additional language skills

Benefits

• Unlimited vacation and flexible working options
• Health insurance and parental leave
• Employee stock option plan
• Home office allowance and professional development stipend
• Peer recognition programs and opportunities for career growth in a global, remote-first team
• Inclusive and supportive culture, celebrating diversity and fostering innovation

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Success

Industries

• Non-profit Organizations and Primary and Secondary Education

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