Remote Account Manager — Client Growth & Retention Pro

Job Duck, LLC; Colombia; Remote; COP 33,391,000 - 39,995,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated support

Client-focused environment

Job summary

Job Duck, LLC is seeking an Account Manager to serve as a trusted advisor, nurturing long-term client relationships and driving retention and growth for US-based clients. This role emphasizes proactive onboarding, ongoing client check-ins, and cross-team collaboration to ensure success, with a focus on high-quality communication and account health.

The position supports remote work from Colombia/time zone EST, with a standard Mon-Fri schedule.

Qualifications

• 1+ year in customer service, client relations, or similar role.
• Excellent verbal and written English.
• Strong problem-solving with a customer-centric approach.
• High level of professionalism and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment.
• Familiarity with CRM tools.
• Sales experience is a plus but not required.
• Reliable home setup: laptop/PC, headset, stable internet.

Responsibilities

• Lead onboarding sessions and set client expectations.
• Conduct regular client check-ins to gauge satisfaction and needs.
• Provide proactive onboarding and post-onboarding support.
• Lead and participate in client meetings to ensure momentum.
• Coordinate with internal teams to ensure a seamless experience.
• Maintain accurate notes, updates, risks, and opportunities.
• Monitor account health and address risks proactively.
• Identify growth opportunities aligned with client goals.
• Foster strong client relationships and referrals.
• Act as central liaison between clients and internal teams.
• Diagnose challenges and guide clients to solutions.

Skills

1 year customer service

English communication

problem solving

professionalism

organization

adaptability

CRM tools

sales experience (nice to have)

quiet remote work setup

Tools

CRM tools

Job description

Job Duck, LLC is seeking an Account Manager to serve as a trusted advisor, nurturing long-term client relationships and driving retention and growth for US-based clients. This role emphasizes proactive onboarding, ongoing client check-ins, and cross-team collaboration to ensure success, with a focus on high-quality communication and account health.

The position supports remote work from Colombia/time zone EST, with a standard Mon-Fri schedule.