Account Manager

Job Duck; Colombia; Remoto; COP 33.391.000 - 39.995.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Parental leave

Professional development

Dedicated support

Client-focused environment

Descrizione del lavoro

Job Duck, LLC is seeking an Account Manager to serve as a trusted advisor, nurturing long-term client relationships and driving retention and growth for US-based clients. This role emphasizes proactive onboarding, ongoing client check-ins, and cross-team collaboration to ensure success, with a focus on high-quality communication and account health.

The position supports remote work from Colombia/time zone EST, with a standard Mon-Fri schedule.

Competenze

• 1+ year in customer service, client relations, or similar role.
• Excellent verbal and written English.
• Strong problem-solving with a customer-centric approach.
• High level of professionalism and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment.
• Familiarity with CRM tools.
• Sales experience is a plus but not required.
• Reliable home setup: laptop/PC, headset, stable internet.

Mansioni

• Lead onboarding sessions and set client expectations.
• Conduct regular client check-ins to gauge satisfaction and needs.
• Provide proactive onboarding and post-onboarding support.
• Lead and participate in client meetings to ensure momentum.
• Coordinate with internal teams to ensure a seamless experience.
• Maintain accurate notes, updates, risks, and opportunities.
• Monitor account health and address risks proactively.
• Identify growth opportunities aligned with client goals.
• Foster strong client relationships and referrals.
• Act as central liaison between clients and internal teams.
• Diagnose challenges and guide clients to solutions.

Conoscenze

1 year customer service

English communication

problem solving

professionalism

organization

adaptability

CRM tools

sales experience (nice to have)

quiet remote work setup

Strumenti

CRM tools

Descrizione del lavoro

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking a relationship-driven and proactive professional to join us as an Account Manager. You will serve as a trusted advisor and strategic partner to clients throughout their journey. In this role, you will build meaningful, long-term relationships by deeply understanding client goals and aligning solutions to support their success. You will play a key role in ensuring clients feel supported, represented, and guided while helping them maximize the value of their partnership. By collaborating with internal teams and maintaining strong communication, you will help drive retention, growth, and overall client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys creating impactful client experiences.

Schedule:

Monday to Friday from 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Leading launch sessions with new clients to set expectations and align on goals
• Managing first-week follow-up processes with clients and staffers to ensure successful onboarding
• Conducting ongoing client check-ins to assess satisfaction and uncover evolving needs
• Providing proactive support during onboarding and trial phases to ensure successful engagement
• Leading and participating in client meetings to ensure alignment and progress
• Collaborating with internal teams to deliver a seamless client experience
• Maintaining accurate documentation, including notes, updates, risks, and opportunities
• Driving client retention and account health by identifying risks and addressing concerns proactively
• Contributing to company initiatives and continuous improvement efforts
• Identifying and driving account growth opportunities aligned with client goals
• Building and maintaining strong client relationships by establishing trust, credibility, and consistent communication
• Cultivating client referrals through strong relationship management
• Acting as the central point of coordination between clients and internal teams
• Diagnosing client challenges and guiding them toward appropriate solutions
• Monitoring account performance and identifying opportunities for improvement and expansion
• Supporting staffers when necessary to maintain alignment with client expectations

What We’re Looking For:

• At least 1 year of experience in customer service, client relations, or a related role
• Excellent verbal and written English communication skills
• Strong problem-solving abilities and a customer-centric mindset
• High level of professionalism and strong telephone communication etiquette
• Strong organizational skills and attention to detail
• Ability to adapt and thrive in a fast-paced environment
• Familiarity with CRM tools
• Sales experience preferred but not required
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation 1030 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.