Records Paralegal

Cloudstaff; Bogotá ciudad; On-site; COP 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Health Insurance (EPS)

Pension Coverage

Family Compensation Fund (CCF)

Occupational Risk Insurance (ARL)

Premium Health Insurance

Life Insurance (from day 16)

Flexible work setup: Hybrid/On-site/0r

Dream Points Program

Growth opportunities

Job summary

Cloudstaff is seeking a Records Paralegal in Colombia to support attorneys by retrieving, organizing, and managing records for active cases. This in-office role emphasizes confidentiality, PHI protection, and strict adherence to HIPAA rules while collaborating with a busy legal team.

The ideal candidate will have a high school diploma or GED, a paralegal certificate or associate degree, and at least 2 years of experience in records management within legal or healthcare settings.

Qualifications

• High school diploma or GED required and a paralegal certificate or associate degree preferred.
• Minimum 2 years of experience handling records in a law firm, medical office, insurance company, or healthcare setting.

Responsibilities

• Finalize subpoenas and prepare records for state and federal court.
• Calendar deadlines to assist the legal team with record requests.
• Coordinate with process servers for service and retrieve provider information.
• Track requests in the case management system and follow up to obtain records.
• Process invoices and ensure prompt payment for released records.
• Review incoming records for completeness and file them per firm naming conventions.
• Obtain certificates from records custodians and save in the system.
• Maintain logs of request dates, receipts, and record status.
• Organize digital and physical records for easy retrieval.
• Keep case dashboards up-to-date with real-time status.
• Quality check scanned documents for clarity and indexing.
• Retrieve specific records for attorneys as needed.
• Draft correspondence to providers requesting records.
• Protect PHI and follow HIPAA and confidentiality rules.
• Perform other records-related administrative tasks as assigned.

Skills

Organizational skills

Attention to detail

Microsoft Office

Adobe Acrobat

Research skills

Education

High school diploma or GED

Paralegal certificate / associate degree

Tools

Microsoft Office

Adobe Acrobat

Case management systems

Job description

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Records Paralegal to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Records Paralegal

Work Arrangement: Work from Office

Location: Colombia

Schedule: Morning Shift

We are seeking a highly motivated, involved professional to provide support with retrieval and management of records. The position supports our attorneys and paralegals by requesting, receiving, organizing, and managing records for active cases. Requires strong attention to detail, comfort with confidential health information and HIPPA requirements, and the ability to follow up persistently with providers. Must be able to multi-task and work efficiently in a quickly changing work environment. This is an in-office position. Helpful to have experience in the medical and/or legal field or in a related area and general knowledge regarding HIPAA regulations. Position works under immediate supervision. Spanish proficiency preferred.

Key Responsibilities

• Finalize preparation of state and federal court subpoenas requesting records.
• Calendar deadlines to assist legal team in properly handling requests for records.
• Work with process servers to secure proper process service, including follow up and retrieval of alternative provider names and addresses.
• Track all requests in the case management system and proactively follow up to obtain missing or delayed records in a timely manner.
• Process invoices for records and coordinate prompt payment to release records.
• Review incoming records for completeness and save into case management system according to firm naming conventions.
• Obtain properly executed certificates from records custodians and save into case management system.
• Maintain accurate logs of request dates, receipt dates, and record status.
• Organize and file both digital and physical records according to firm protocols for easy retrieval.
• Retain internal case dashboards up-to-date with real-time status of all requests.
• Perform quality checks to ensure scanned documents are clear, complete, and correctly indexed.
• Retrieve and prepare specific records for attorneys or paralegals when needed for case review, depositions, discovery responses, or trial preparation.
• Draft correspondence to providers requesting records.
• Protect all protected health information (PHI) and follow HIPAA and firm confidentiality rules at all times.
• Perform other records-related administrative tasks as assigned.

Qualifications and requirements:

• High school diploma or GED, and at least a 2-year associate degree or paralegal certificate.
• At least 2 year of experience handling records in a law firm, medical office, insurance company, or healthcare setting.
• Strong organizational skills and attention to detail.
• Proficient in the use of Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, and document scanning.
• Excellent internet research and investigative skills
• Ability to manage multiple tasks, prioritize, and meet deadlines in a busy environment.
• Professional communication skills for working with providers and internal team members.
• Discretion and integrity when handling sensitive and confidential information.

As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:

• Health Insurance (EPS)
• Pension Coverage
• Family Compensation Fund (CCF)
• Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

• Premium Health Insurance (Prepagada)
• Life Insurance, starting from your 16th day with us.
• Flexible Work Setup options—Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
• Access to the CloudStaff Dream Points Program.
• Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**