R-2290 Credit And Collection Specialist

Vantagespecialtychemicals; Girardot; Sur place; COP 55 800 000 - 89 280 000; Plein temps

Résumé du poste

Vantage Shared Services Center in Bogotá is expanding its Credit and Collections team to support Latin America and North America. The role focuses on managing customer portfolios, assessing creditworthiness, applying payments, invoicing, and resolving deductions to optimize cash flow.

The ideal candidate has 2+ years in customer-facing roles, 1–3 years in accounting, fluency in English (B2+), and strong Power BI and Excel skills.

Qualifications

• Bachelor’s degree in finance, Economics, or Accounting.
• Fluency in English (B2) required.
• Power BI proficiency is a plus.

Responsabilités

• Handle complex customer portfolios with high business impact.
• Review financial statements, credit profiles, and establish limits.
• Process payments and apply cash receipts accurately and timely.
• Generate and submit customer invoices with accuracy and SLAs.

Connaissances

Credit & Collections

ERP systems

Attention to detail

Excel

Communication skills

Formation

Bachelor’s degree in finance, economics, or accounting

English proficiency (B2)

Outils

Power BI

Microsoft Excel

ERP systems

Description du poste

Job Description

Vantage Shared Services Center delivers high-quality services for Finance and Accounting. In Bogotá we are opening a new SSC with the aim of serving Latin America and North America in several processes.

As a member of the Credit and Collections team, you will provide professional and customer-focused support while contributing to the optimization of Vantage’s cash flow and working capital.

You will be responsible for managing collection activities across assigned customer portfolios, conducting creditworthiness assessments, and supporting credit risk management. Your key responsibilities will also include processing and applying customer payments, managing cash receipts, and performing customer invoicing activities.

Position Scope

The position will be located in Colombia with a global responsibility.

Essential Duties and Responsibilities

• Handle complex Customer Portfolio with high impact in the business
• Review financial statements, customer´s commercial profile, sales forecast and establish credit limits
• Perform annual credit limit review for existing customers
• Process and apply customer payments accurately and timely, including the investigation and resolution of unapplied cash, short payments, and payment discrepancies.
• Generate, validate, and submit customer invoices through the appropriate channels, ensuring accuracy and compliance with established billing SLAs.
• Manage customer disputes and deductions from identification through resolution, coordinating with Sales, Customer Service, and other internal teams as needed.
• Manage customer relationships, which include problem resolution and root cause analysis, identifying and proposing solutions to area managers.
• Manage the relationship with customer service and other stakeholders in the business
• Identify improvement opportunities and support their implementation
• Provide insight into the calculation of the required provision for uncollectable balances
• Support Manager in reporting area KPIs

Supply & Product Availability

• Support execution of regional supply strategies established by the Regional Product Management Leader.
• Coordinate day-to-day product availability, lead-time, MOQ and sourcing requirements associated with customer opportunities.
• Work with Supply Chain and Procurement to troubleshoot specific product and order requirements.
• Maintain visibility to inventory and supply considerations that may require portfolio action.

Cross-Functional Product Management Execution

• Serve as a central point of coordination for day-to-day Product Management requirements across Sales, Customer Service, Supply Chain, Procurement, Technical and Regulatory.
• Ensure Product Management decisions are translated into clear actions and completed across functions.
• Troubleshoot product-level issues impacting customers, opportunities or orders.
• Maintain visibility to open actions and drive them through resolution.

Education & Experience

Education:

• Bachelor’s degree in finance, Economics, Accounting, or similar fields.
• Fluency in English (at least B2).
• Power BI proficiency and Data Analysis is a plus.

Experience: 2 or more years of experience in customer-facing roles, preferably in credit/collections/cash application and 1 to 3 years relevant work experience in the accounting / business area.

Knowledge, Skills, & Talents

• Knowledge of basic accounting principles and good knowledge of credit and collections processes
• Ability to effectively navigate and work across multiple ERP systems, adapting to different system functionalities, processes, and workflows.
• Ability to efficiently manage a high volume of transactional activities while maintaining accuracy, attention to detail, and compliance with established deadlines and SLAs.
• Ability to identify problems & find appropriate solutions
• Ability to follow procedures and guidelines to successfully maintain a standard required
• Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
• Computer literate and previous experience with Microsoft Excel, Outlook, and Power Point is essential
• This role is target-driven, and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic

Equal Employment Opportunity

Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.