Credit & Collections Specialist

Vantage Specialty Chemicals; Bogotá ciudad; Presencial; COP 55.800.000 - 89.280.000; Jornada completa

Descripción de la vacante

Vantage Specialty Chemicals is opening a new Shared Services Center in Bogotá to support Latin America and North America across multiple processes. As part of the Credit and Collections team, you will help optimize cash flow and working capital while delivering professional, customer-focused support.

The role involves managing complex customer portfolios, assessing creditworthiness, processing payments, invoicing, and resolving disputes.

Formación

• Bachelor’s degree in finance, economics, accounting, or similar fields.
• Fluency in English (at least B2).
• Power BI proficiency and Data Analysis is a plus.
• 2+ years in customer-facing roles, preferably in credit/collections/cash application.
• 1–3 years in accounting/business area.

Responsabilidades

• Handle complex customer portfolio with high business impact.
• Review financial statements and credit profiles to establish limits.
• Process and apply customer payments, resolve unapplied cash and short payments.
• Generate and submit customer invoices ensuring accuracy and SLAs.
• Manage disputes and deductions from identification to resolution across teams.
• Maintain customer relationships and identify improvement opportunities.
• Coordinate with Sales, CS, and Supply Chain for root-cause analysis.
• Support KPI reporting for the area.

Conocimientos

Credit & collections knowledge

Data analysis

Attention to detail

Communication skills

English proficiency

Educación

Bachelor’s degree in finance, economics, or accounting

English language proficiency (B2+)

Herramientas

Power BI

ERP systems

Excel

Outlook

PowerPoint

Descripción del empleo

Vantage Shared Services Center delivers high-quality services for Finance and Accounting. In Bogotá we are opening a new SSC with the aim of serving Latin America and North America in several processes.

As a member of the Credit and Collections team, you will provide professional and customer-focused support while contributing to the optimization of Vantage’s cash flow and working capital.

You will be responsible for managing collection activities across assigned customer portfolios, conducting creditworthiness assessments, and supporting credit risk management. Your key responsibilities will also include processing and applying customer payments, managing cash receipts, and performing customer invoicing activities.

Position Scope

The position will be located in Colombia with a global responsibility.

Essential Duties and Responsibilities

• Handle complex Customer Portfolio with high impact in the business
• Review financial statements, customer´s commercial profile, sales forecast and establish credit limits
• Perform annual credit limit review for existing customers
• Process and apply customer payments accurately and timely, including the investigation and resolution of unapplied cash, short payments, and payment discrepancies.
• Generate, validate, and submit customer invoices through the appropriate channels, ensuring accuracy and compliance with established billing SLAs.
• Manage customer disputes and deductions from identification through resolution, coordinating with Sales, Customer Service, and other internal teams as needed.
• Manage customer relationships, which include problem resolution and root cause analysis, identifying and proposing solutions to area managers.
• Manage the relationship with customer service and other stakeholders in the business
• Identify improvement opportunities and support their implementation
• Provide insight into the calculation of the required provision for uncollectable balances
• Support Manager in reporting area KPIs
• Supply & Product AvailabilitySupport execution of regional supply strategies established by the Regional Product Management Leader.
• Coordinate day-to-day product availability, lead-time, MOQ and sourcing requirements associated with customer opportunities.
• Work with Supply Chain and Procurement to troubleshoot specific product and order requirements.
• Maintain visibility to inventory and supply considerations that may require portfolio action.
• Cross-Functional Product Management ExecutionServe as a central point of coordination for day-to-day Product Management requirements across Sales, Customer Service, Supply Chain, Procurement, Technical and Regulatory.
• Ensure Product Management decisions are translated into clear actions and completed across functions.
• Troubleshoot product-level issues impacting customers, opportunities or orders.
• Maintain visibility to open actions and drive them through resolution.

Education & Experience

Education

Bachelor’s degree in finance, Economics, Accounting, or similar fields

Fluency in English (at least B2)

Power BI proficiency and Data Analysis is a plus

Experience

2 or more years of experience in customer-facing roles, preferably in credit/collections/cash application and 1 to 3 years relevant work experience in the accounting / business area.

Knowledge, Skills, & Talents

Knowledge of basic accounting principles and good knowledge of credit and collections processes

Ability to effectively navigate and work across multiple ERP systems, adapting to different system functionalities, processes, and workflows.

Ability to efficiently manage a high volume of transactional activities while maintaining accuracy, attention to detail, and compliance with established deadlines and SLAs.

Ability to identify problems & find appropriate solutions

Ability to follow procedures and guidelines to successfully maintain a standard required

Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers

Computer literate and previous experience with Microsoft Excel, Outlook, and Power Point is essential

This role is target-driven, and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic