R-2290 Credit and Collection Specialist

VantageSpecialtyChemicals; Bogotá; Sur place; COP 60 000 000 - 90 000 000; Plein temps

Résumé du poste

Vantage Shared Services Center in Bogotá opens a new Credit and Collections team to support Latin America and North America processes.

As a member of the Credit and Collections team, you will manage portfolios, assess creditworthiness, process payments, invoice customers, and support cash flow optimization. Fluency in English (B2) and Power BI/Data Analysis are valued; 2+ years in customer-facing roles with accounting exposure preferred.

Qualifications

• Bachelor's degree in finance, economics, accounting, or similar fields.
• Fluency in English (at least B2).
• Power BI proficiency and data analysis is a plus.
• 2+ years in customer-facing roles, preferably in credit/collections/cash application; 1–3 years in accounting/business area.

Responsabilités

• Handle complex Customer Portfolio with high impact in the business.
• Review financial statements, customer’s commercial profile, sales forecast and establish credit limits.
• Perform annual credit limit review for existing customers.
• Process and apply customer payments accurately and timely, including unapplied cash and discrepancies.
• Generate, validate, and submit customer invoices through channels, ensuring accuracy and SLA compliance.
• Manage customer disputes and deductions from identification through resolution with Sales and Service.

Connaissances

Credit & collections

Power BI

Finance terminology

Communication skills

English proficiency

Formation

Bachelor's degree in finance / accounting / economics

Outils

ERP systems

MS Excel

Description du poste

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vista... or LinkedIn/vantage.

Job Description

Vantage Shared Services Center delivers high-quality services for Finance and Accounting. In Bogotá we are opening a new SSC with the aim of serving Latin America and North America in several processes.

As a member of the Credit and Collections team, you will provide professional and customer-focused support while contributing to the optimization of Vantage’s cash flow and working capital.

You will be responsible for managing collection activities across assigned customer portfolios, conducting creditworthiness assessments, and supporting credit risk management. Your key responsibilities will also include processing and applying customer payments, managing cash receipts, and performing customer invoicing activities.

Position Scope

The position will be located in Colombia with a global responsibility.

Essential Duties and Responsibilities

• Handle complex Customer Portfolio with high impact in the business


• Review financial statements, customer´s commercial profile, sales forecast and establish credit limits


• Perform annual credit limit review for existing customers


• Process and apply customer payments accurately and timely, including the investigation and resolution of unapplied cash, short payments, and payment discrepancies.


• Generate, validate, and submit customer invoices through the appropriate channels, ensuring accuracy and compliance with established billing SLAs.


• Manage customer disputes and deductions from identification through resolution, coordinating with Sales, Customer Service, and other internal teams as needed.


• Manage customer relationships, which include problem resolution and root cause analysis, identifying and proposing solutions to area managers.


• Manage the relationship with customer service and other stakeholders in the business


• Identify improvement opportunities and support their implementation


• Provide insight into the calculation of the required provision for uncollectable balances


• Support Manager in reporting area KPIs

Supply & Product Availability

• Support execution of regional supply strategies established by the Regional Product Management Leader.


• Coordinate day-to-day product availability, lead-time, MOQ and sourcing requirements associated with customer opportunities.


• Work with Supply Chain and Procurement to troubleshoot specific product and order requirements.


• Maintain visibility to inventory and supply considerations that may require portfolio action.

Cross-Functional Product Management Execution

• Serve as a central point of coordination for day-to-day Product Management requirements across Sales, Customer Service, Supply Chain, Procurement, Technical and Regulatory.


• Ensure Product Management decisions are translated into clear actions and completed across functions.


• Troubleshoot product-level issues impacting customers, opportunities or orders.


• Maintain visibility to open actions and drive them through resolution.

Education & Experience

• Education: Bachelor’s degree in finance, Economics, Accounting, or similar fields.


• Fluency in English (at least B2).


• Power BI proficiency and Data Analysis is a plus.


• Experience: 2 or more years of experience in customer-facing roles, preferably in credit/collections/cash application and 1 to 3 years relevant work experience in the accounting / business area.

Knowledge, Skills, & Talents

• Knowledge of basic accounting principles and good knowledge of credit and collections processes


• Ability to effectively navigate and work across multiple ERP systems, adapting to different system functionalities, processes, and workflows.


• Ability to efficiently manage a high volume of transactional activities while maintaining accuracy, attention to detail, and compliance with established deadlines and SLAs.


• Ability to identify problems & find appropriate solutions


• Ability to follow procedures and guidelines to successfully maintain a standard required


• Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers


• Computer literate and previous experience with Microsoft Excel, Outlook, and Power Point is essential


• This role is target-driven, and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic

Vantage is an equal opportunity employer. Qualified applicantswill receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.