PTO Implementation Specialist

Emapta Global; Bogotá; Remote; COP 142,383,000 - 205,664,000; Full time

Benefits offered by this job

Unlimited upskilling through Emapta Aс

Remote work from anywhere

20 vacation days

Company laptop provided

Job summary

Emapta Global in Colombia is seeking a PTO Analyst to optimize leave configurations, resolve accrual discrepancies, and reinforce HR compliance for US clients. You will manage PTO plans across internal systems, train teams, and advise on best practices in PRISM and TLM environments.

A fully remote role with a global clientele offers strong career growth and international exposure. The position requires 3–5 years of relevant experience, proficiency in Microsoft 365, PRISM, and Kronos/SaaSHR, and

Qualifications

• 3 to 5 years of relevant professional experience.
• Knowledge of PTO plan configurations and leave policy requirements.
• Strong critical thinking and analytical skills, able to troubleshoot PTO balance discrepancies.
• Excellent attention to detail and accuracy.
• Strong problem-solving and proactive issue resolution.
• Commitment to delivering exceptional client and internal service.
• Ability to communicate technical concepts clearly to varied audiences.

Responsibilities

• Configure new PTO plans in internal systems according to client policies and regulations.
• Reconfigure existing PTO plans to reflect updated client leave policies.
• Investigate and resolve PTO balance and accrual discrepancies through audits and collaboration with clients and teams.
• Assist clients with routine maintenance and administration of PTO plans.
• Serve as SME for internal PTO design discussions and provide guidance on PRISM configurations.

Skills

3-5 years experience

PTO configurations

Analytical skills

Attention to detail

Problem solving

Client service

Technical communication

Tools

Microsoft 365

PRISM

TLM systems

Kronos

SaaSHR

Job description

Master PTO Implementation and Strengthen Compliance Across US Workforce Operations

Make every PTO policy work smarter for global businesses! Join Emapta as a PTO Analyst and optimize leave configurations, resolve accrual discrepancies, and strengthen HR compliance. Support accurate workforce management for US clients while advancing your long-term international career through Emapta's top 1% talent community and opportunities.

Job Overview

• Employment Type: Indefinite-Term Type Contract
• Work Setup: Work From Home/Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

Skills & Experience

• 3 to 5 years of relevant professional experience
• Knowledge of or experience with paid time off (PTO) plan configurations and leave policy requirements
• Strong critical thinking and analytical skills, with the ability to troubleshoot complex PTO balance discrepancies independently
• Excellent attention to detail and accuracy
• Strong problem-solving skills and a proactive approach to issue resolution
• Commitment to delivering exceptional client and internal service
• Ability to communicate technical concepts clearly to audiences with varying levels of technical expertise

Computer Skills

• Proficiency in Microsoft 365 applications
• Intermediate to advanced knowledge of PRISM, including the impact of PTO configurations on payroll-related functions
• Intermediate to advanced knowledge of Time and Labor Management (TLM) systems, such as Kronos or SaaSHR, preferred

Core Competencies

• Communication: Ability to communicate clearly in written and verbal formats, encourage open dialogue, build consensus, listen actively, and recommend effective solutions
• Trust & Respect: Ability to demonstrate empathy, professionalism, and integrity while maintaining positive relationships with clients and internal teams
• Problem Solving: Ability to identify and analyze issues, develop effective solutions for simple and complex problems, and anticipate potential challenges
• Accountability: Ability to take ownership of responsibilities, fulfill commitments, maintain confidentiality, and learn from outcomes
• Client Focus: Ability to understand client needs, establish strong professional relationships, and consistently meet or exceed service expectations

Your Daily Tasks

• Configure new paid time off (PTO) plans in internal systems according to client expectations, documented policies, and applicable government regulations.
• Reconfigure existing PTO plans in internal systems to reflect updated client leave policies.
• Investigate and resolve PTO balance and accrual discrepancies through system audits and collaboration with clients, client advocates, IT Solutions, Payroll, and HR teams.
• Assist clients with routine maintenance and administration of their PTO plans.
• Serve as a subject matter expert (SME) for internal teams responsible for PTO plan design, provide guidance on configuration options within PRISM and integrated HR and payroll systems, and conduct internal training sessions.

Other Duties

• Conduct quality assurance reviews of new PTO plan configurations to ensure accuracy and compliance.
• Participate in feedback sessions to identify recurring support issues and implement improvements to PTO plan configurations and updates.
• Proactively audit PTO plans to ensure proper functionality and compliance with state-specific leave laws, and rebuild incorrect configurations in PRISM as necessary.
• Assist with the migration of PTO plans for newly acquired clients.
• Train and advise clients on PTO administration best practices and system functionality, and contribute to client-facing instructional materials.
• Monitor annual PTO plan rollovers to ensure accurate balance carryforward and prevent discrepancies.
• Recommend enterprise-level solutions to management.
• Prepare reports for individual clients and support large-scale reporting requirements.
• Support projects related to the implementation of state-specific leave policies that affect PTO plans.
• Document all completed tasks and client-facing service hours in Customer Relationship Management (CRM) systems.
• Perform additional duties as assigned.

About the Client

Our client is a US-based professional employer organization (PEO) specializing in human resources outsourcing, payroll administration, employee benefits, and workforce management. They provide comprehensive HR solutions, including regulatory compliance, risk management, recruitment support, employee leave administration, and time tracking. Through integrated HR technology and personalized consulting, they help businesses streamline operations, maintain accurate payroll records, and navigate complex employment regulations. Their commitment to exceptional service and innovative solutions enables organizations to improve workforce efficiency, support employees, and achieve sustainable growth.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.