Leave of Absence Coordinator

Emapta Global; Bogotá; Remote; COP 42,000,000 - 66,000,000; Full time

Benefits offered by this job

Remote work

Laptop provided

20 vacation days

Global exposure

Job summary

Emapta Global is seeking a Leave of Absence Coordinator to manage AbsenceSoft configurations, streamline leave administration, and support HR technology for US clients. This role offers a remote setup with a 5-day work week and opportunities for growth through Emapta Academy.

The ideal candidate has 1–3 years of related experience, strong Excel skills, and the ability to learn new systems quickly. If you’re looking for international exposure and a challenging, supportive environment, apply now.

Qualifications

• 1 to 3 years of relevant professional experience.
• Strong technical aptitude and ability to learn new systems quickly.
• Clear communication and ability to collaborate with internal teams.

Responsibilities

• Set up new clients in AbsenceSoft, including LOA templates and access.
• Prioritize same-day client setup for onboarding.
• Configure Stage/Production access for new team members.
• Monitor support tickets and generate ad hoc/recurring reports.
• Assist with policy configurations and policy reviews.

Skills

1-3 years exp

Tools

AbsenceSoft

Worksite

Prism

ClientSpace

Job description

Redefine Workforce Support Through Intelligent Leave Administration and HR Technology

Great employee experiences depend on the HR processes that support them. Make your impact as a Leave of Absence Coordinator at Emapta, where you'll manage AbsenceSoft configurations, streamline leave administration, and strengthen workforce operations for US businesses. Gain valuable international exposure, deepen your HR technology expertise, and pursue a rewarding global career alongside Emapta's top 1% talent.

Job Overview

• Employment Type: Indefinite-Term Type Contract
• Work Setup: Work From Home / Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

Skills & Experience

• 1 to 3 years of relevant professional experience
• Strong technical aptitude and ability to learn new systems and processes quickly with minimal supervision
• Ability to navigate platforms such as AbsenceSoft, Worksite, Prism, ClientSpace, and reporting tools
• Strong attention to detail in client configurations, report reviews, case assignments, and error identification
• Ability to work effectively in a fast-paced environment with shifting priorities
• Independent and proactive work style, with the initiative to identify outstanding tasks and request additional work when capacity allows
• Strong reliability and ability to complete time-sensitive tasks on the same day when required
• Ability to manage transactional tasks and routine administrative responsibilities
• Basic understanding of leave-of-absence (LOA) concepts; prior leave administration experience is not required
• Ability to interpret straightforward leave policy requirements with appropriate guidance
• Ability to work comfortably in a primarily internal support role with limited client interaction
• Sound judgment to identify complex policy, workflow, integration, or client issues that require escalation
• Clear communication skills for effective collaboration with internal teams, IT personnel, and clients when necessary
• Proficiency in report preparation, Excel formatting, data filtering, and basic data organization
• Preference for a dedicated assignment to the leave administration team rather than a shared-work model

Your Daily Tasks

AbsenceSoft-Related Initial Duties

• Complete new client setup in AbsenceSoft, including activation of Worksite and Prism access and updates to the leave-of-absence (LOA) page.
• Prioritize same-day client setup to ensure new accounts are available for team use by the next business day.
• Update client contact information upon notification of changes from the team.
• Configure access to Stage and Production sites for new team members.
• Upload revised letter and communication templates after final approval of the content.
• Monitor AbsenceSoft support tickets, collect missing information, and escape issues that require additional input or approval.
• Generate ad hoc reports upon request and configure recurring reports in AbsenceSoft Insights.
• Prepare and distribute weekly overdue task reports to the team.
• Review case queues, priorities, existing ownership, and specialist workloads to ensure accurate case assignments.
• Assist with client policy reviews and custom policy configurations after achieving proficiency in standard client setup.
• Perform basic workflow updates in AbsenceSoft after completion of training and with appropriate oversight.
• Assist with the closure of AbsenceSoft accounts when clients transition leave administration in-house.

Non-AbsenceSoft Initial Duties

• Manage leave queues in ClientSpace and AbsenceSoft to identify cases for reassignment, existing specialist ownership, or new allocation.
• Support disability queues by sending short-term disability (STD) approval letters to clients when no further action is required.
• Complete employer statements through Unum after appropriate training.
• Respond to straightforward information requests, including retrieval of pay stubs from Prism.
• Close terminated client accounts in Prism when leave administration services end.
• Prepare and distribute weekly reminder reports to the LOA team.

AbsenceSoft-Related Future Duties

• Support the interpretation of complex leave policies with appropriate review and approval.
• Respond independently to routine AbsenceSoft support tickets as system proficiency develops.
• Monitor AbsenceSoft API errors and escape issues to IT, development teams, or appropriate technical resources.
• Develop a working knowledge of system integrations across AbsenceSoft, Prism, Worksite, and ClientSpace.
• Close client accounts in AbsenceSoft when leave administration services terminate.

Non-AbsenceSoft Future Duties

• Support return-to-work processes as responsibilities expand.
• Follow up on intermittent leave cases as responsibilities develop.
• Coordinate with IT to resolve system or integration issues and determine appropriate escalation procedures.

About the Client

Our client is a US-based professional employer organization (PEO) specializing in comprehensive human resources outsourcing solutions. They provide employee benefits administration, payroll processing, leave management, HR compliance, risk management, and workforce technology services. Through integrated HR platforms, personalized consulting, and dedicated support teams, they help businesses streamline administrative processes, manage employee absences, and navigate complex employment regulations. Their expertise enables organizations to reduce operational burdens, improve workforce efficiency, strengthen employee experiences, and focus on sustainable business growth and long-term success.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.

Apply today and let your talent take the lead. The future of work needs people like you.