Project Manager

Tambourine; Bogotá ciudad; Presencial; COP 100.440.000 - 145.080.000; Jornada completa

Descripción de la vacante

Tambourine is a fast-growing hospitality & tourism marketing firm seeking a Project Manager to independently manage a portfolio of website projects from onboarding through launch. You will be the primary client contact, coordinating with internal teams and third-party partners to deliver on time and to spec.

You will lead client meetings in English and Spanish, build realistic timelines, manage risks, ensure assets and approvals are delivered, and translate business goals into actionable

Formación

• 5+ years of professional project management experience in an agency or fast-paced digital environment.
• Experience managing website projects through full lifecycle: onboarding, sitemap, content planning, UX/UI, development, QA, launch.
• Fluent in English and Spanish; able to lead client meetings and communications in both languages.
• Ability to manage multiple client-facing projects at different stages simultaneously.
• Strong understanding of PM methodologies and adaptable processes based on project needs.
• Proficient with tools like Wrike, Asana, Jira, Trello, Basecamp or similar platforms.

Responsabilidades

• Independently manage multiple concurrent websites and booking engine projects from onboarding through launch.
• Serve as the primary point of contact for clients, internal teams, and third-party vendors.
• Lead recurring client meetings, presentations, and project conversations in English and Spanish.
• Build and maintain realistic timelines; manage milestones, dependencies, resources, approvals, and risks.
• Hold clients accountable for assets, content, approvals, and deliverables to keep projects moving.
• Identify risks and communicate them before they impact milestones or launch dates.
• Manage project scope and communicate out-of-scope requests or timeline changes clearly.
• Translate client feedback into actionable direction for Design, Development, Content, Product, and Marketing.
• Review assets and requirements to develop effective sitemap, user journeys, and content structures.
• Coordinate internal resources to keep teams aligned on priorities and deadlines.
• Oversee website QA and content implementation to meet quality standards.
• Maintain project documentation, timelines, status updates, and reporting across PM systems.
• Build strong client relationships while adhering to Tambourine's processes and timelines.
• Escalate concerns and collaborate with leadership to resolve issues.

Conocimientos

Project management

Client-facing

Bilingual EN/ES

PM methodologies

Cross-functional coordination

Timeline management

Risk management

Stakeholder management

CRM/PM tools

Herramientas

Wrike

Asana

Trello

Jira

Basecamp

Monday.com

Microsoft Project

Descripción del empleo

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We offer a range of creative services, from traditional print campaigns to ground-breaking digital solutions, all designed to make our clients' brands stand out in an increasingly competitive travel market

Find us https://www.tambourine.com/ to learn more.

About the Role

As a Project Manager at Tambourine, you will independently manage a portfolio of website projects from onboarding through launch. You will serve as the primary point of contact for clients while coordinating closely with cross-functional internal teams and third-party partners.

This is a client-facing role that requires strong communication, organization, judgment, and ownership. You should be comfortable leading client meetings, managing multiple projects simultaneously, holding stakeholders accountable to deadlines, identifying risks before they impact delivery, and navigating difficult conversations around timelines, feedback, and scope.

What You'll Own

• Independently manage multiple concurrent websites and booking engine projects from onboarding through launch.
• Serve as the primary point of contact for clients, internal teams, and third-party vendors throughout the project lifecycle.
• Lead recurring client meetings, presentations, and project conversations in both English and Spanish, ensuring clear agendas, decisions, next steps, owners, and deadlines.
• Build and maintain realistic project timelines while proactively managing milestones, dependencies, resources, approvals, and risks.
• Hold clients accountable for providing assets, content, feedback, approvals, and other deliverables required to keep projects moving forward.
• Proactively identify project risks, delays, and dependencies and communicate them before they impact major milestones or launch dates.
• Manage project scope and confidently communicate when client requests fall outside of the agreed scope, require additional resources, or may impact the project timeline.
• Translate client feedback and business objectives into clear, actionable direction for Design, Development, Content, Product, Marketing, and other internal teams.
• Review client assets and project requirements to help develop effective website structures, including sitemaps, user journeys, navigation, and content recommendations.
• Understand and manage the dependencies between sitemap and content planning, design, development, QA, approvals, and launch.
• Coordinate internal resources and meetings to ensure teams remain aligned on priorities, deliverables, deadlines, and client expectations.
• Oversee website QA and content implementation to ensure final deliverables meet project requirements and Tambourine's quality standards.
• Partner with department specialists when projects include digital marketing deliverables to ensure expectations, dependencies, and timelines are clearly defined.
• Maintain accurate and timely project documentation, timelines, status updates, next steps, and reporting across internal project management systems.
• Build strong client relationships while balancing excellent service with Tambourine's processes, scope, timelines, and business requirements.
• Escalate project concerns appropriately and work collaboratively with leadership to resolve issues when needed.
• Perform other duties as assigned or requested.

Required Experience & Skills

• 5 years of professional project management experience, with demonstrated experience managing website projects in an agency or similarly fast‑paced digital environment.
• Demonstrated experience managing website projects through the full lifecycle, including onboarding/discovery, sitemap and content planning, UX/UI design, development, QA, client approval, and launch.
• Professional fluency in both English and Spanish, with the ability to confidently lead client meetings, presentations, and written communications in English.
• Experience independently managing multiple client-facing projects at different stages of production simultaneously.
• Strong understanding of project management methodologies and the ability to adapt processes based on project requirements, dependencies, and client needs.
• Proficiency with project management and workflow platforms such as Salesforce, Wrike, Basecamp, Asana, Trello, Monday.com, Microsoft Project, or similar tools.
• Experience working with CMS platforms such as WordPress, Drupal, or comparable content management systems.
• Strong understanding of website production processes and how UX/UI design, content, development, QA, and launch dependencies work together.
• Ability to create and evaluate sitemaps, user journeys, website navigation, and content structures.
• Experience identifying project risks, managing dependencies, and developing solutions before issues impact delivery.
• Experience managing project scope and navigating client conversations around out-of-scope requests, timeline changes, and competing priorities.
• Strong understanding of website QA processes and the ability to evaluate whether deliverables meet client requirements and established quality standards.

Preferred Experience

• Experience working with hospitality, travel, tourism, or other highly client-service-oriented industries (Tech industry)
• Familiarity with hotel websites, booking engines, reservation platforms, or hospitality technology.
• Experience with QA and issue-tracking platforms such as BugHerd or Jira.
• Understanding of digital marketing best practices, including UX/UI, SEO/GEO, paid media, email marketing, and conversion optimization.
• Experience working with distributed or international teams and clients.

Equal Opportunity Employer:

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.