Principal SecOps & Cortex Engineer (Contract) - LATAM

Palo Alto Networks, Inc.; Colombia; On-site; COP 291,602,000 - 486,003,000; Full time

Job summary

Palo Alto Networks is seeking a Principal Customer Success Engineer for SecOps / Cortex on a 12-month contract. This senior role partners with customers to drive successful deployments, integrations, and value realization across our SecOps and Cortex portfolios.

The role requires 7+ years in security operations/engineering with deep SIEM/SOAR/SOC/XDR/EDR expertise, plus strong Linux and cloud experience. You will collaborate with cross-functional teams and executive stakeholders in a fast-paced,

Qualifications

• 7+ years in Security Operations or Engineering with SIEM/SOAR/SOC/XDR/EDR expertise.
• Strong enterprise security product knowledge across IT systems and processes.
• Linux administration and advanced troubleshooting experience.
• Familiarity with cloud architectures and providers (GCP, AWS, Azure).
• Proven track record in customer-facing technical roles with strong communication.
• Ability to influence cross-functional teams and executive leaders.
• Thrives in a fast-paced, matrixed environment with multiple priorities.

Responsibilities

• Provide senior technical advisory across SIEM, SOAR, SOC, and XDR/EDR deployment strategies.
• Serve as dedicated technical advisor to ensure rapid adoption and ongoing health.
• Leverage Linux admin and scripting to resolve integration challenges and automation.
• Evaluate architectures with cloud providers (GCP, AWS, Azure) for enterprise use cases.
• Collaborate with Product, Engineering, and Sales Ops to feed insights and improve products.

Skills

SIEM

SOAR

SOC

XDR/EDR

Linux

Cloud (GCP AWS Azure)

Customer-facing

Cross-functional collaboration

Job description

Palo Alto Networks is seeking a Principal Customer Success Engineer for SecOps / Cortex on a 12-month contract. This senior role partners with customers to drive successful deployments, integrations, and value realization across our SecOps and Cortex portfolios.

The role requires 7+ years in security operations/engineering with deep SIEM/SOAR/SOC/XDR/EDR expertise, plus strong Linux and cloud experience. You will collaborate with cross-functional teams and executive stakeholders in a fast-paced,