Principal Customer Success Engineer – SecOps / Cortex

Palo Alto Networks, Inc.; Colombia; On-site; COP 291,602,000 - 486,003,000; Full time

Job summary

Palo Alto Networks is seeking a Principal Customer Success Engineer for SecOps / Cortex on a 12-month contract. This senior role partners with customers to drive successful deployments, integrations, and value realization across our SecOps and Cortex portfolios.

The role requires 7+ years in security operations/engineering with deep SIEM/SOAR/SOC/XDR/EDR expertise, plus strong Linux and cloud experience. You will collaborate with cross-functional teams and executive stakeholders in a fast-paced,

Qualifications

• 7+ years in Security Operations or Engineering with SIEM/SOAR/SOC/XDR/EDR expertise.
• Strong enterprise security product knowledge across IT systems and processes.
• Linux administration and advanced troubleshooting experience.
• Familiarity with cloud architectures and providers (GCP, AWS, Azure).
• Proven track record in customer-facing technical roles with strong communication.
• Ability to influence cross-functional teams and executive leaders.
• Thrives in a fast-paced, matrixed environment with multiple priorities.

Responsibilities

• Provide senior technical advisory across SIEM, SOAR, SOC, and XDR/EDR deployment strategies.
• Serve as dedicated technical advisor to ensure rapid adoption and ongoing health.
• Leverage Linux admin and scripting to resolve integration challenges and automation.
• Evaluate architectures with cloud providers (GCP, AWS, Azure) for enterprise use cases.
• Collaborate with Product, Engineering, and Sales Ops to feed insights and improve products.

Skills

SIEM

SOAR

SOC

XDR/EDR

Linux

Cloud (GCP AWS Azure)

Customer-facing

Cross-functional collaboration

Job description

Principal Customer Success Engineer - SecOps / Cortex - Contractor - Palo Alto Networks [Contract]

Role Description

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

Palo Alto Networks is looking for a Principal Customer Success Engineer - SecOps / Cortex - Contractor to drive successful technical outcomes across our Security Operations suite. This position reports into Customer Success leadership and represents a high-impact opportunity for an experienced technical expert who thrives in a fast-paced, international corporate environment.

Location: LATAM

Duration: 12 months

Your Impact

The Principal Customer Success Engineer is a critical driver of customer adoption, technical validation, and long-term value within our SecOps and Cortex portfolios. As a trusted subject matter expert, you will bridge deep technical engineering execution with high-touch strategic engagement to ensure enterprise customers successfully deploy, integrate, and maximize our technologies. This fast-paced role demands an adaptable, highly technical engineer who excels in matrixed team environments, manages multiple high-priority deliverables under pressure, and directly engages with enterprise security stakeholders to optimize SecOps environments.

Key Responsibilities

• Technical Guidance & Architecture: Provide senior-level technical advisory across SIEM, SOAR, SOC, and XDR/EDR environments, guiding enterprise customers on optimal deployment strategies, configurations, and best practices.
• Customer Success & Adoption: Serve as a dedicated technical advisor in high-value, customer-facing engagements, ensuring rapid technology adoption, operational success, and sustained technical health.
• System Administration & Scripting: Leverage Linux administration expertise and hands-on scripting to resolve complex integration challenges, troubleshoot operational environments, and build streamlined automated workflows.
• Cloud & Security Integration: Evaluate and support enterprise customer architectures leveraging cloud providers (GCP, AWS, Azure) alongside complex IT and security enterprise systems.
• Cross-Functional Collaboration: Partner effectively with cross-functional partners across Product, Engineering, and Sales Operations to feed back critical technical insights, influence product success, and drive process enhancements.

Your Experience

• Technical Acumen:
  • 7+ years of hands-on experience in Security Operations or Engineering, with deep expertise in SIEM, SOAR, SOC, and/or XDR/EDR environments.
  • Strong understanding of enterprise security and IT products, systems, and operational processes.
  • Experience with Linux system administration and advanced technical troubleshooting.
  • Familiarity with cloud technologies, architecture, and providers (GCP, AWS, Azure) across enterprise use cases.
  • Demonstrated track record in customer-facing technical roles with strong relationship-building and communication skills.
  • Proven capability to collaborate with, guide, and influence cross-functional teams and executive leadership.
  • Ability to thrive in a fast-paced, matrixed environment while managing multiple priorities under pressure.
• Preferred Qualifications:
  • Experience with Attack Surface Management (ASM) or Cloud-Native Application Protection Platforms (CNAPP) is a strong plus.

Information about Palo Alto Networks

At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These are not easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.