Customer Success Engineer

Trantor; Colombia; On-site; COP 120,000,000 - 160,000,000; Full time

Job summary

Trantor is seeking a Customer Success Engineer to support enterprise customers implementing Prisma Cloud/Cortex Cloud. The role is highly customer-facing and requires cloud security expertise, DevSecOps knowledge, troubleshooting skills, and consulting experience.

Responsibilities include onboarding, workshops, enablement sessions, security policy configuration, and integrations with AWS, Azure, GCP, Kubernetes, and DevOps. Automation using Python, Bash, REST APIs, and IaC tools is expected.

Qualifications

• 5+ years of hands-on experience with network security and cloud tech.
• Advanced experience with containers and orchestrators (Kubernetes, Docker).
• Ability to interact with C-suite and client teams at multiple levels.
• Proven track record in driving product adoption and complex deployments.
• Ability to translate requirements into actionable plans for customers.

Responsibilities

• Act as a trusted technical advisor for enterprise customers using Prisma Cloud/Cortex Cloud.
• Support onboarding, adoption, and optimization initiatives.
• Lead technical discussions, workshops, and enablement sessions.
• Configure security policies, alerts, and integrations; coordinate with teams.
• Deploy, configure, and optimize Prisma Cloud/Cortex Cloud environments.
• Support integrations with AWS, Azure, GCP, Kubernetes, and DevOps environments.
• Develop automation scripts using Python, Bash, PowerShell, and REST APIs.
• Work with Terraform, CloudFormation, and ARM Templates for IaC.

Skills

Cloud security

DevSecOps

Customer-facing

Troubleshooting

Consulting

Automation scripting

Tools

Kubernetes

Docker

Terraform

CloudFormation

ARM Templates

REST APIs

Job description

Position Summary

We are looking for a Customer Success Engineer (CSE) – Prisma Cloud / Cortex Cloud to support enterprise customers in implementing, adopting, and optimizing Palo Alto Networks cloud security solutions.

This role is highly customer-facing and requires cloud security expertise, DevSecOps knowledge, troubleshooting skills, and consulting experience.

Key Responsibilities

Customer Success & Consulting:

• Act as a trusted technical advisor for enterprise customers using Prisma Cloud/Cortex Cloud.
• Support customer onboarding, adoption, and optimization initiatives.
• Conduct technical discussions, workshops, and enablement sessions.
• Recommend cloud security best practices.
• Deploy, configure, and optimize Prisma Cloud/Cortex Cloud environments.
• Support integrations with AWS, Azure, GCP, Kubernetes, and DevOps environments.
• Configure security policies, alerts, compliance controls, and integrations.
• Troubleshoot platform issues and coordinate with Palo Alto Networks teams.

Cloud Security & DevSecOps:

• Support cloud security posture management and cloud-native security initiatives.
• Work with AWS, Azure, GCP, Kubernetes, and Docker.
• Support CI/CD security integrations and automation workflows.

Automation:

• Develop automation scripts using Python, Bash, PowerShell, and REST APIs.
• Work with Infrastructure-as-Code tools such as Terraform, CloudFormation, and ARM Templates.

Required Experience

5+ years of industry hands-on experience with deep expertise in network security, cloud, and related technologies.

Advanced experience with containers, orchestrators like Kubernetes, Docker, Linux, Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless

Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth

Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.

Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.

Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.

High-level consultative skills, capable of influencing decisions and driving customer success strategies.

Skilled in customer escalations with experience in account management and project management

Program/project management/documentation writing/content for releases (webinars)

Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

PCNSE, PCCSE, CCNP, CCSP, CISSP and any cloud certifications is a plus