Post-Sale Strategy & Ops Lead

Loophq; Colombia; Remote; COP 127,980,000 - 255,959,000; Full time

Job summary

Loop AI is seeking a post-sale ownership professional to manage a portfolio of restaurant and franchise accounts. You will drive adoption, retention and growth by onboarding, configuring integrations, and reconciling data to demonstrate impact.

You will monitor health, identify revenue leakage, and present clear actions to owners and CFOs. Collaboration with product, engineering, and sales will be essential to sustain value and renewals.

Qualifications

• 2–5 years at Bain, McKinsey, BCG or comparable top-tier firm (hard requirement).
• Ability to own customer relationships end to end and be accountable for outcomes.
• Strong quantitative/analytical skills and the ability to defend numbers to operators.
• Excellent written and spoken English; capable of executive-level updates.

Responsibilities

• Own a portfolio of accounts from go-live onward and manage onboarding and configuration.
• Translate data into actionable decisions; build reviews, show dollars saved and retention impact.
• Monitor account health, diagnose issues, and coordinate fixes with product/engineering.
• Drive renewals and upsell with knowledge of contracts and entitlements.
• Triage escalations with clear updates and partner with product as the voice of the account.

Skills

End-to-end account ownership

Analytical skills

English communication

Portfolio management

Education

Experience at top-tier strategy firm or equivalent

Tools

SQL

Salesforce

BI tools

Job description

Loop AI is seeking a post-sale ownership professional to manage a portfolio of restaurant and franchise accounts. You will drive adoption, retention and growth by onboarding, configuring integrations, and reconciling data to demonstrate impact.

You will monitor health, identify revenue leakage, and present clear actions to owners and CFOs. Collaboration with product, engineering, and sales will be essential to sustain value and renewals.