Full-Time, Strategy & Operations

Loophq; Colombia; Remoto; COP 127.980.000 - 255.959.000; Tempo pieno

Descrizione del lavoro

Loop AI is seeking a post-sale ownership professional to manage a portfolio of restaurant and franchise accounts. You will drive adoption, retention and growth by onboarding, configuring integrations, and reconciling data to demonstrate impact.

You will monitor health, identify revenue leakage, and present clear actions to owners and CFOs. Collaboration with product, engineering, and sales will be essential to sustain value and renewals.

Competenze

• 2–5 years at Bain, McKinsey, BCG or comparable top-tier firm (hard requirement).
• Ability to own customer relationships end to end and be accountable for outcomes.
• Strong quantitative/analytical skills and the ability to defend numbers to operators.
• Excellent written and spoken English; capable of executive-level updates.

Mansioni

• Own a portfolio of accounts from go-live onward and manage onboarding and configuration.
• Translate data into actionable decisions; build reviews, show dollars saved and retention impact.
• Monitor account health, diagnose issues, and coordinate fixes with product/engineering.
• Drive renewals and upsell with knowledge of contracts and entitlements.
• Triage escalations with clear updates and partner with product as the voice of the account.

Conoscenze

End-to-end account ownership

Analytical skills

English communication

Portfolio management

Formazione

Experience at top-tier strategy firm or equivalent

Strumenti

SQL

Salesforce

BI tools

Descrizione del lavoro

About Loop

Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands - bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop has built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

What you will do

This is a post-sale ownership role. You carry a book of multi-unit restaurant and franchise accounts and you are accountable for their adoption, results, retention, and growth.

• Own a portfolio of accounts from go-live onward. Run implementation and onboarding, get each product configured against the customer's channels and bank feeds, and confirm the numbers reconcile before you call it live.
• Turn messy operational and financial data into decisions an operator will act on. Build the recurring business reviews, quantify dollars saved and recovered, and walk owners and CFOs through where they are leaking revenue and what to do about it.
• Monitor account health continuously. Catch risk early from usage, escalations, and renewal timing, then run the save motion: diagnose the real issue, coordinate the fix across product and engineering, and rebuild the value case with the customer.
• Drive renewals and expansion alongside Customer Success, Sales and Revenue Operations. Know each account's contract terms, product entitlements, and renewal dates, and land the renewal and any upsell.
• Triage customer escalations. Reproduce the problem, pull the evidence across billing, Salesforce, call history, and product data, and drive it to resolution with clear written updates to the customer.
• Partner with product and engineering as the voice of the account. Translate recurring customer pain into prioritized, well-documented product feedback.

Who you are

• 2–5 years at Bain, McKinsey, BCG (Boston Consulting Group), or a comparable top-tier strategy firm. This is a hard requirement.
• You are comfortable owning a customer relationship end to end, not just producing analysis. You like being accountable for an outcome a customer can measure.
• Strong quantitative and analytical skills. You can build a clean model or reconciliation in a spreadsheet, structure an ambiguous problem, and defend the numbers to a skeptical operator.
• Excellent written and spoken English. You can run an executive review and write a crisp customer update without hand-holding.
• Structured, self-directed, and fast. You manage a portfolio, prioritize across competing fires, and follow through without being chased.
• Bonus: experience in restaurants, retail, franchising, finance operations, or another multi-location, multi-channel business; comfort with SQL, Salesforce, or BI tools.

Why this role

You get the ownership and customer exposure of an engagement manager without the travel and staffing churn of consulting. You work directly with restaurant and franchise operators, tie your work to real dollars in their P&L, and see the impact within weeks rather than at the end of a project. Loop is scaling fast across verticals, and this team is where the customer relationship and the company's growth are decided.

Hiring Process & AI Disclosure

At Loop AI, we may use AI tools to support parts of the hiring process - reviewing applications, analyzing responses, supporting interview workflows. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are always made by people. Questions about how your data is processed? Reach out directly.

Accessibility & Reasonable Accommodations

Loop AI is committed to providing an accessible and inclusive hiring process. If you require a reasonable accommodation at any stage of the recruitment process, please let us know and we’ll work with you to provide appropriate support.

$40,000 - $80,000 a year